Training and Development Associate - Alisal

Job Summary

The Training & Development (T&D) Associate provides training and coaching to both Workforce Development Services (WDS) and Donated Goods & Retail (DGR) employees on‑site at designated retail stores to develop hard and soft skills and communicate effectively across all departments.

• Provide training and support to WDS and DGR employees assigned to donated goods worksites through programs such as Cal Works, including training in basic duties of sales associate, e‑commerce associate, processor, and/or material handler.
• Document performance of individuals through weekly performance assessments; identify work performance concerns and address issues with the employees and the Employment Services Specialist.
• Greet store customers, offer assistance and suggestions to customers in making product selections.
• Ring up sales on cash register, following cash handling procedures.
• Place/display inventory on sales floor, straighten and/or rearrange merchandise to increase customer appeal and ensure a neat and safe work environment.
• Assist with stock rotation and markdowns, as directed by the Store Manager or designee; prepare store donations and rotate merchandise for transfer to the central processing plant.
• Communicate problems, complaints, potential theft and/or safety issues to the Store Manager, Director of Training & Development, and Employment Specialist.
• Ensure completion of all in‑store training for WDS and DGR employees.
• Set work schedules with the store manager or designee; assign work tasks to WDS employees.
• Modify work stations or specific assignments to meet limitations of individuals with disabilities in concert with the Store Manager and T&D Director.
• Train, enforce, and display positive worker traits, including conduct, performance, and attendance standards.
• Perform designated duties to ensure meeting the goals of the Outcome Measurement System.

Perform related duties as assigned.

• Education:
  
  High school diploma or equivalent. Associate degree in behavioral science or related field, or equivalent, preferred.
• License/Certification:
  May require a valid California class C driver license, depending on specific location.
• Experience:
  
  Two years of experience in a donated goods environment (retail or production), one year of experience in a supervisory or lead role, and one year of experience working with individuals with obstacles to employment.
• Knowledge:
  Familiarity with Goodwill’s mission, general Company policies and procedures, obstacles to retaining successful employment, electronic cash registers and POS systems, Goodwill Standard Operating Procedures, and related donated goods procedures.
• Skills/Aptitudes/Temperaments:
  Ability to communicate effectively in English, basic Spanish desirable, assess WDS employee progress and performance, follow program‑specific policies and procedures, train store and related donated goods procedures, demonstrate satisfactory attendance, recognize and recommend treatment of behaviors that are obstacles to performance, demonstrate sensitivity to cultural diversity and barriers to employment, maintain stable working relationships, and adhere to safe work practices.
• Physical Demands:
  Regular standing, walking, lifting and carrying up to 50 lbs., and other physical requirements as listed in the original description.