Retail Associate

Overview

Ross, a leading off‑price retail chain with over 2,200 stores, seeks a Retail Associate to provide customers a positive shopping experience.

Our values
:
You will experience

• Success – our winning team pursues excellence while learning and evolving.
• Career growth – we develop industry‑leading talent because Ross grows when our people grow.
• Teamwork – we solve hard problems together.
• Diversity, Equality & Inclusion – we celebrate the backgrounds, identities, and ideas of those who work and shop with us.

• Greet and assist customers, ensuring a safe and compliant shopping environment.
• Maintain a clean and organized store area and merchandise presentation.
• Handle merchandise merchandising, receiving, and inventory tasks.
• Manage cash and payment processing accurately.
• Support loss prevention and protect company assets.
• Follow company policies and best practices.

• Understand that safety is the number one priority and practice safe behaviors in everything you do.
• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone, keep egress clear, and immediately correct or report unsafe conditions.
• Treat all customers and associates with respect and courtesy; recognize fellow associates using company recognition programs.
• Assist customers - be register‑trained, help them with merchandise, answer questions politely and knowledgeably, and greet them with eye contact, a smile, and a friendly “hello.”
• Provide prompt and efficient responses to customers at all times; respond to Customer Service calls immediately and handle all issues courteously, calling store leadership when needed.
• Represent and support the company brand at all times.
• Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high‑touch areas to maintain merchandise, customer, and team areas.
• Maintain a professional appearance and adhere to the company’s dress code at all times.
• Perform daily assigned sizing and recovery per company best practice to ensure a neat, clean, and organized store that is well‑maintained and efficiently merchandised to standards.
• Expedite newly received merchandise receipts to the sales floor with urgency, merchandise all items per company best practice and monthly presentation guidelines, and maintain merchandise/brand name familiarity within departments.
• Understand the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
• As a representative of Ross Inc., demonstrate integrity and honesty in all interactions; safeguard confidential information, cash and credit card information, and merchandise.
• Follow all Mark‑Out‑of‑Stock (MOS) policies, including identification of MOS merchandise, proper processing of each piece, and notification of store leadership for approval of disposals.
• Follow all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures; maintain high accuracy when handling eligible tenders.
• Demonstrate a sense of urgency to efficiently perform your role and maximize productivity by executing all store best practices, minimizing steps and touches in your workflow.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicate with customers, associates, and store leadership in a friendly, respectful, cooperative, and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

• Use all store equipment, including PDTs, registers, and PCs as required.
• Spend up to 100% of working time standing, walking, and moving around the store.
• Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull and lift more than 25 pounds.
• Use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Some assignments may require…