Pet Trainer

Pet Trainer at Pet Smart

At Pet Smart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love—a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

• Paid weekly
• Health benefits:
  
  medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for full‑time associates
• Career pathing
• Development opportunities

Pet Smart’s Pet Training Instructor is responsible for engaging with pet parents and their pets while providing positive experiences and upholding the company’s vision, mission, values, and strategy. They actively seek out pets and pet parents to educate them on the benefits of pet training and deliver training services in accordance with Pet Smart’s curriculum.

• Responsible for pet parent experience and outcomes conducted over the telephone, in person, or online, and respond to pet parent concerns.
• Actively sell training classes in store, over the phone, and online.
• Educate pet parents about the benefits of our entire pet training curriculum.
• Maintain all paperwork related to pet training.
• Educate fellow associates and act as the subject matter expert for their location on the benefits of pet training.
• Schedule training classes as outlined by the company expectations.
• Responsible for creating a safe environment for the people and pets in classes and surrounding areas of the store.
• Ensure the pet training area and surrounding areas are clean and presentable.
• Recognize associates for their contributions to selling pet training.
• Take immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
• Recommend, inform and sell merchandise and services.
• Assist and work in other departments as required. Other duties may be assigned.
• Participate in our culture of belonging and recognition.
• Follow all company policies and procedures.

• 1–2 years of retail experience in a customer‑focused environment.
• Accredited in Pet Smart Training Instructor Course.
• Proficiency in computer applications.
• Ability to react under pressure and maintain composure.
• Flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Strong organizational skills and attention to detail.
• Strong written and verbal communication skills.

• Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. Frequently reach with hands and arms: stoop, kneel, crouch, talk, and hear. Specific vision abilities required for depth perception. Reasonable accommodations may be made.
• Must frequently lift and/or move up to 50 pounds and occasionally lift more than 100 pounds. Specific vision abilities required for depth perception.
• Occasionally exposed to moving mechanical parts and a wet environment with an abundance of pet hair. Noise level moderate; may be exposed to high levels osure to live animals and their handling is common.

Join us for a chance to make a meaningful impact every day. Whether it’s helping a customer choose their first fish, celebrating a pet’s birthday, or seeing the smile on a pet parent’s face after a fresh groom—you’ll create moments that matter. At Pet Smart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

Pet Smart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by federal, provincial or local law. Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law). For applicants in our Waterloo, San Francisco, or Los Angeles locations:
Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.

To apply, contact your local Pet Smart store or apply online through the Pet Smart careers portal.