Patient Services Representative II

Join to apply for the Patient Services Representative II role at Natividad Medical Center (NMC)

Application materials will be reviewed on an ongoing basis until positions are filled. Please allow up to two weeks for processing. (Postmarks and faxes not accepted.) The eligible list established by this recruitment may be used to fill current and future vacancies, both permanent and temporary.

Exam #25/80L02/01SS

Position Description

Natividad and the Monterey County Health Department are seeking to fill several permanent and temporary Patient Services Representative II positions in Admitting/Registration, Clinic Services, and Behavioral Health Bureaus. Under general supervision, incumbents perform registration duties, interviewing patients to collect, verify, and document billing and personal information, and accurately enter data into the system. Candidates should be customer service oriented, flexible (including weekends, nights, and holidays), self-motivated, able to multitask, and work independently or with a team to ensure high-quality registration services.

Examples of Duties

• Welcome and assist patients and visitors in clinics or hospital admitting departments
• Interview patients to gather updated information and complete forms for various hospital and clinic services
• Enter patient data into computer systems; prepare and assist with paperwork and admission packets
• Schedule patient appointments using computerized registration systems
• Screen and refer patients for publicly funded payor programs
• Verify patient enrollment and eligibility, retrieve or set up medical records
• Coordinate patient escort and collect insurance information prior to discharge or appointments
• Handle deposits, receipts, and cash logs
• Translate for non-English speaking patients if needed and communicate lab results or prescriptions to providers
• Prepare patient identification bands, notify staff of admissions, and deliver charts for new admissions
• May be assigned as a Disaster Service Worker and perform other related duties

Qualifications

Successful candidates will have proven knowledge, skills, and abilities in:

• Patient registration and admission procedures
• Payor sources and eligibility requirements
• Hospital/clinic computer systems
• Medical terminology and billing codes

They should also have skills in interviewing, operating office equipment, maintaining records, and providing excellent customer service. Experience of two years in hospital registration or outpatient clinic registration, or equivalent, is required. Additional training or experience may qualify.

Conditions of Employment

• Pre-employment physical/medical assessment
• Background and reference checks, including fingerprinting
• Valid CA Driver License and clean driving record if driving is required
• Proof of eligibility to work in the U.S.
• Work shifts may include weekends and holidays; potential exposure to hazardous substances

Application Process

Submit a completed application to Natividad Human Resources at the address or online at  Attach resume and certifications if applicable. The screening process involves evaluating answers to supplemental questions, which are critical for selection. Qualified applicants may be invited for further assessment or interview.

Additional Notes

• Disability accommodations available upon request
• Employment contingent on documentation verification
• Temporary employees are not eligible for benefits

Additional Details

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Healthcare Provider
• Industry: Hospitals and Healthcare