Care Team Manager

Health Advocacy Team Support Organization (HATS) is a mission-driven organization driven by a deep commitment to health equity and community support. Our mission is to advocate for transformative, person-centered solutions that improve access to care, empower individuals, and promote holistic well-being. Through inclusive and culturally responsive practices, we aim to ensure every community member has equitable access to essential services, healthcare, and opportunities for a healthier future.

Role Summary

The Care Team Manager at HATS, you’ll champion our core values—compassion, advocacy, and empowerment—while leading a high-performing team focused on individuals experiencing homelessness and other complex social and medical challenges. Your leadership will guide care plans, amplify voices, and ensure services reflect the lived experiences of those we serve.

Responsibilities

Supervise and mentor Enhanced Care Management team

Oversee development and implementation of person-centered care plans tailored to individuals facing homelessness, housing instability, and chronic conditions

Build relationships with shelters, transitional housing programs, outreach teams, and other community partners

Track outcomes and advocate for flexible care models that meet people where they are—literally and figuratively

Manage a case load of 10-20 members

Champion services that address systemic barriers such as mental health access, substance use recovery, and safe housing

Facilitate internal trainings on equity, engagement, homelessness, and interdisciplinary best practices

Problem Solving, Critical thinking strategies to support your team

Conduct Performance Evaluations for team members

Qualifications

Bachelor’s degree in Social Work, Nursing, Psychology, Public Health, and/or related field

3-5 years’ care coordination or case management experience, including at least 2 years in a leadership role

Deep understanding of the structural issues facing unhoused individuals and commitment to equity and advocacy

Comfort navigating health systems and community-based services, including outreach and field-based care

Ideal Candidate Traits

Culturally humility and emotionally intelligent

Grounded in harm reduction and trauma-informed principles

Creative problem-solver with strong communication skills

Passionate advocate for housing justice and integrated care