Assistant Account Manager Salinas, CA

Assistant Account Manager (Salinas, CA)

EXEMPT:
No | DEPARTMENT:
Account Management | DATE: 2025 |

REPORTS TO:

Account Director

Provide day‑to‑day support to Account Managers and Customers as a member of the Account Management Team.

• Customer Support
  • Assist the Account Managers to provide day‑to‑day customer support; troubleshoot customer issues.
  • Process order changes and updates.
  • Process orders as needed, including checking notes.
  • Dispatch carriers.
  • Communicate order discrepancies.
  • Send pre and final manifests (order confirmations).
  • Handle transportation and dispatch issues.
  • Process credits, rejections and protections.
  • Contribute to process improvement as opportunities arise.
  • Assist in other ways, problem‑solving, as needed.
• General Requirements
  • Establishes and maintains effective channels of communications with co-workers and business contacts.
  • Possesses knowledge of clerical/administrative practices with a high level of skill in customer support.
  • Is organized, self‑motivated, enthusiastic, dependable, detail‑oriented and driven by excellence.
  • Is able to adjust tasks in accordance with changing deadlines and priorities.
  • Maintains a belief in working as a supportive and cohesive team.
• Qualification Requirements
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Education and/or Experience
  • Minimum 2 years of college preferred.
• Computer Skills
  • Must be computer literate with personal computers with the ability to quickly learn company software.
• Language Skills
  • Ability to respond to basic inquiries from the public, co‑workers and business affiliates; ability to read and write accurate memos and correspondence.
• Mathematical Skills
  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Reasoning Ability
  • Ability to define problems, establish facts and apply company policies and procedures.
• General Job Performance Standards
  • Quantity of Work – Accomplishes an appropriate volume of satisfactory work under normal conditions.
  • Quality of Work – Consistently demonstrates accuracy, thoroughness, neatness and dependability.
  • Timeliness – Completes assignments on or ahead of schedule.
  • Ability to Learn New Duties – Interprets and learns from new situations.
  • Teamwork – Builds an environment that fosters teamwork through positive and supportive cooperation.
  • Job Commitment – Performs expected and unexpected tasks; demonstrate tenacity in completing tasks.
  • Attendance & Punctuality – Shows daily ability to be at work at scheduled time, including returning on time after breaks, meal periods and other authorized absences from work.
• Working Conditions
  • Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
• Environment
  • Approximately 95% of the time performing job duties is spent indoors, within a standard office environment.
  • Approximately 90% of the time is spent on the computer and telephone.
  • Noise level in the work environment is usually moderate.
• Physical Demands
  • Continuously: sit, reach with hands and arms, see (including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus), hear and speak; use computer, calculator, telephone.
  • Machines, tool and equipment occasionally: copier, fax, and 10‑key calculator.
  • Continuously: writing instruments, computer and telephone.