Membership Services II Weekends​/Evenings

This position is the first interaction with members and guests at the Salina Family YMCA. Reported to the Membership Director, the Membership Services II role supports member engagement, sales, and community outreach while maintaining the membership area and ensuring an exceptional customer experience.

Under the supervision of the Membership Director, the Membership Services II position serves as the welcoming face of the YMCA, working closely with members, guests, and staff to promote programs, resolve concerns, and support the organization's mission.

• Engage members by remembering names and initiating friendly conversations.
• Make members and guests feel comfortable, actively listening, and addressing concerns promptly.
• Encourage participation in programs and ask satisfaction questions about the facility experience.
• Serve as a liaison between members and program supervisors.
• Provide Cause Driven Tours for potential or current YMCA members.
• Answer phones and in‑person questions, providing up‑to‑date information on facility services and programs.
• Accurately process paperwork, registrations, and receipt of money transactions.
• Complete assigned tasks to improve engagement, sales, memberships, and participant experience.
• Lead specific projects as assigned by the supervisor.
• Assist in training and act as a mentor for membership staff.
• Perform general cleaning duties in the membership area (sweeping, vacuuming, wiping counters, laundry).
• Attend staff meetings as requested.
• Provide exceptional customer service by greeting all participants, maintaining a clean & safe facility, and demonstrating professional conduct.
• Perform all other duties as assigned.

• Minimum 6 months as a Member Service I employee or equivalent one‑year experience.
• Outstanding people and computer skills.
• Service‑mindful, solution‑focused, and an active problem solver.
• Skilled in building relationships with people.
• High accuracy with information, multi‑tasking ability, initiative, and strong organizational & communication skills.
• Certifications:
  
  YUSA Leader and Cause Driven Tour Training (prior to hire).

• Regularly lift/move up to 50 pounds and occasionally 75 pounds in supplies or equipment.
• Ability to sit, stand, bend, and perform tasks as required.
• Capable of responding promptly to emergencies.
• Follow all safety requirements of the Salina Family YMCA.
• May need to stand for extended periods and work in varied temperature environments.
• Reasonable accommodations may be made as needed.