Customer Service Representative

Join to apply for the Customer Service Representative role at DCC Propane, LLC

The primary purpose of this position is to provide exemplary customer service to customers. The incumbent will assist customers by providing product and service information in a confident, friendly, and articulate manner. Responsibilities may also include upselling and inside sales activities. The representative will serve as the primary liaison between the customer and the service team, providing service support and coordinating activities to ensure timely and efficient responses to service needs.

Light office administration duties and special projects may also be assigned.

• Provide exceptional customer service through phone and in-person contact.
• Resolve or escalate customer inquiries and/or complaints as needed.
• Process counter transactions and payments.
• Document and update customer records based upon interactions.
• Assist with light collections or handle billing inquiries as assigned.
• Maintain strong data entry skills and attention to detail.
• Work well in a fast‑paced environment.
• Provide resolution to gas and/or water service needs of customers.
• Determine that service requests are within the scope of work performed by the company.
• Maintain and manage parts inventory.
• Ensure all paperwork is complete and accurately submitted in a timely manner.
• Take responsibility regarding all aspects of daily tasks and actions.
• Maintain professionalism, integrity, security, image, and confidentiality of information and records as required by the position.
• Attend safety meetings, training, and/or in‑services.
• Regular attendance at the worksite is required.

• Ability to provide excellent customer service and build rapport with customers.
• Exercise solid organizational and communication skills.
• Good phone skills and computer literacy (MS Office).
• Ability to work independently and effectively manage time.
• Must be dependable with a stable work history.
• Ability to follow verbal and written directions.
• Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary.
• Effectively collaborate with leadership and employees to establish goals and standards.
• Demonstrate a strong commitment to customer service and safety.
• Ability to be a positive representative of the company both internally and externally.
• Work with respect and cooperation at all times with fellow employees and customers.

• High school diploma / GED is required.
• Minimum of 3 years of experience in an office environment is preferred.
• Customer service or inside sales experience is preferred.

Local Travel only.

• Sit for extended periods of time, stand, walk, bend, crouch, squat, and twist on occasion.
• Perform light lifting of supplies and materials from time to time.
• Communicate with and exchange information verbally and in writing.
• Move about in an office environment.
• Work using repetitive motion.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Work requires physical efforts associated with using the computer and phones to access information.

• Regularly in an office environment.
• Regularly interrupted to meet the needs and requests of fellow employees and/or customers.
• Regularly required to manage a number of tasks at one time.
• Regularly experience a busy environment that will require excellent organizational and time and stress management skills.
• Regularly exposed to sensory demands due to excessive computer use.
• The noise level in the work environment is usually moderate.

This position is required to be performed at the work site during regularly scheduled hours. Physical presence at the work site is required.

DCC Propane, LLC, a division of DCC plc, has served communities for over 70 years providing propane for residential, agricultural, commercial, and industrial uses, and water conditioning services since 1962. We are continuing to grow and are currently represented by a team of over 900 dedicated and passionate professionals who live and work…