Automotive Service Advisor

Benefits

• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Health insurance
• Training & development

At Bengtson Tire & Service we value each employee and encourage growth. We provide a fun and friendly work environment along with excellent training and development, competitive compensation, and top-tier benefits. Start your exciting new career with a strong and stable company.

• Excellent Training and Development
• Competitive Compensation
• Friendly Work Environment
• Top Tier Benefits

Advise and consult customers on vehicle service needs. Create repair orders for customers and communicate with the service department.

• Promptly meets and greets customers
• Determines the nature of customer problems;
  May make road test or visually inspect the vehicle
• Creates Repair Order Request (ROR) detailing service to be performed or merchandise to be sold
• Obtains customer approval for service before delivering order to service personnel
• Reviews completed repairs or services performed with customers and collects payment
• Maintains cleanliness of showroom and re-stocks display as needed
• Performs daily cash/sales procedures at close of business day
• Complies with Company Quality Control Program, Company Safety Policy, OSHA and EPA regulations

• High School graduate or comparable vocational training
• Knowledge of computerized sales
• Knowledge of auto/truck tire, lubrication and maintenance issues
• Experience using Mitchell Repair, Activant, All-Data and vehicle service manuals to research and determine the resolution of malfunctions
• Preferred Experience:
  • 2+ years experience in a retail environment, preferably auto/truck tire, lubrication and maintenance
  • 3+ years experience as a Service Advisor in an auto repair store, auto dealership or comparable professional environment
  • Experience as a vehicle mechanic or lubrication technician