Portable Restroom Delivery Driver Supervisor

Tidy Services is growing in the Roanoke and Salem area, and we are looking for a Portable Restroom Delivery Supervisor to be a leader of a team of people who are committed to providing quality service to our customers in the extended Roanoke area. This job is a management position where the supervisor will need to understand the entire process of cleaning, delivering, servicing, picking up, and repairing portable restrooms and other portable products that Tidy Services offers.

This position will mentor, train, and coach a team of 3 to 5 people who are delivery drivers. Toilets can be located at individual homes, construction sites, schools, and community events and festivals. RV holding tanks and external tanks used on trailers and other temporary sites are also serviced. The candidate will be someone that can adapt to rapidly changing situations and feel comfortable knowing that every day is different.

They must be a strong leader who can handle multiple tasks in a very high‑paced environment.

The responsibilities of the Portable Restroom Operations Delivery Supervisor include, but are not limited to:

• Manage day-to-day operations for portable toilet delivery services at our Salem, VA, location.
• Ensure all weekly/monthly delivery stops are completed on their assigned days.
• Work with dispatchers to ensure scheduling and routing are done in the best way possible to maximize customer satisfaction, efficiency, and profitability.
• Manage the end‑of‑day check‑in process, capturing and communicating key service, safety, and equipment issues.
• Coordinate driver meetings. Work with other departments to determine content, including training and company updates.
• Ensure new drivers are trained properly and perform to company standards.
• Review weekly demand/volume for routes, determine potential gains from re‑routing, and recommend re‑routes to the dispatch team.
• Perform necessary discipline for drivers as needed, including write‑ups.
• Drive initiatives in continuous improvement, training, and efficiency.
• Develop reports and analyses for operational performance and efficiency.
• Set and monitor productivity, service, and safety targets for each driver by collecting accurate data and reporting.
• Ensure that drivers comply with physicals, drug or alcohol tests, and training required by regulatory agencies. Document and maintain records required by regulatory agencies such as the Department of Transportation and OSHA.
• Conduct Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Visit customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate. Ensure set‑up errors and missed pickups are reported and resolved.
• Responsible for all safety training and enforcing the safety program.
• Other responsibilities defined by the General Manager.

Work is primarily performed outside in varied and extreme weather conditions for extended periods of time where employees are exposed to excessively loud noises from construction equipment, human debris, drug paraphernalia, and heavy equipment. Physical effort is required to perform heavy manual labor in uncomfortable conditions, climb ladders, bend, reach, and stand for long periods of time. Occasional exposure to slippery and/or uneven surfaces.

Subject to 24‑hour call back for emergency conditions. Appropriate training and safety equipment will be provided for all conditions.

Normal business hours are 7:00 am to 5:00 pm Monday through Friday. Weekend work is scheduled as needed.

Since 1994, Tidy Services has been a local family‑owned business providing portable sanitation services to Southwest Virginia. Our growth over the years has expanded to include a wide variety of services including portable restrooms, restroom trailers, roll‑off dumpsters, septic tank cleaning, and grease trap cleaning.

Tidy Services is still that local family‑owned business focused on customer satisfaction. We are a team of professionals who take pride in providing our clients with sanitary solutions that protect our environment and enhance our standard of living.