Customer Service Rep; Lancaster Drive NE

Job Description

Open position for Customer Service Representative – 411 Lancaster Drive NE.

• Operate all store equipment.
• Stock ingredients from delivery area to storage, work area, and walk‑in cooler.
• Prepare menu items as required.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility daily.
• Train new team members as needed.
• Deliver products to customers when assigned to a driver role.
• Distribute flyers and door hangers.
• Maintain a safe and organized work environment.

Ability to comprehend and give correct written instructions; communicate verbally with customers and coworkers over the phone and in person.

• Perform quick and accurate basic math (add, subtract, multiply, divide) – calculator allowed.
• Give correct monetary change.
• Verbal, written, and telephone skills for order processing.
• Motor coordination between eyes and hands for rapid, precise movements.
• Input orders using a computer keyboard or touch screen.
• Navigate delivery routes and drive safely.

• Stand, walk, and sit as required by job tasks.
• Lift up to 50 pounds and carry multiple items (e.g., cans, pizza sauce).
• Operate in temperature ranges from 36°F to 90°F+.
• Handle exposure to food odors, cornmeal dust, fumes, and hot surfaces up to 500°F.
• Perform tasks that involve reaching, bending, squatting, and climbing ladders.
• Use of hand tools such as pizza cutters, peels, and rolling cutters.
• Drive deliveries in adverse weather and navigate multi‑story buildings.

• High school diploma or equivalent.
• Valid driver’s license with a clean driving record (for driver role).
• Strong communication and customer service skills.
• Ability to follow written instructions accurately.
• Comfortable with manual handling and maintaining a safe work environment.
• Addressable to cross‑train in both front‑counter and delivery responsibilities.

Full‑time, Seniority level:
Not Applicable. Job function:
General Business;
Industry: Software Development and IT Services.

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Real  (Limited Duration), Floor Staff - Entry Level, and other customer service roles are listed but not being described herein.