Human Services Case Manager; Bilingual English​/Spanish

Position: Human Services Case Manager (Bilingual English/Spanish Required)
* This position is bilingual and requires duties to be carried out in both English and Spanish.
* The job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements of the position.
* This position may receive a 5% differential pay based on passing the required language test.
* Perform position duties in a manner that aligns with the agency’s core values and promotes customer service and harmonious working relationships, including treating all persons courteously and respectfully. Engage in effective team participation through willingness to assist and support co-workers, supervisors, and other work-related associations. Develop positive working relationships with agency staff and managers through active participation in accomplishing group projects and in identifying and resolving problems in a constructive manner.

Demonstrate openness to constructive feedback and suggestions, in an effort to strengthen work performance. Actively engage in and contribute to a positive, respectful, and productive workplace culture and atmosphere.
* Screen and interview applicants/recipients, relatives, and other interested persons in the field, to determine initial and on-going eligibility for Long Term Care Services, health care, social service, diversion/transition, and protective service’s needs.  Inform clients of rights and methods of recourse.
* Develop detailed, individualized case management plans for clients.  Conduct on site field reviews using OR ACCESS, CA/PS assessment tool and the laptop computer.  Provide on-going case management by coordinating the provision of services to clients according to rules, regulations, and the individual case plans.  Conduct (direct and indirect) contacts with consumers or their authorized representatives.

- ** An associate degree in a Behavioral Science, Social Science
** or a closely related field
** AND TWO YEARS of human services related experience** (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).
* Experience effectively working independently, using problem solving and critical thinking skills
* Experience efficiently managing a workload in a constantly changing work situation, as well as plan for and resolve complex problems.
* Experience analyzing information or situations to make good decisions within program rules and policies
* Demonstrated ability to coordinate and maintain consistent communication with consumers, colleagues, and community partners via phone, email, in-person meetings, and virtual platforms such as Microsoft Teams to ensure timely follow-up and service coordination.
* ** Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process.*
*
* Note:

Your resume and cover letter may be uploaded in the Resume/CV field on the online application.*
* ** The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.**
* ** The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.
*** If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification.
* The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
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