ADRC Specialist

Overview

We look for individuals in our organization who are passionate about our mission and values, and providing excellent customer service. We value our employees, working closely with them to help them be successful. We value the people we provide services to, ensuring they receive the highest quality of customer service. Special skills are required for this job to gather information and provide resources for people needing service.

Working with a wide variety of people and many requests in a fast paced environment.

Recruitment #:

Closes: February 11, 2026

Location: Salem

Salary: Starting at $4,102 per month with excellent benefits

Agency Sponsored: Medical/Dental 100% paid for employee and 90-98% for dependents, generous Paid-time off, Public Employee Retirement (PERS), Employee Assistance Plan, Long Term Disability, great culture.

Employee paid: Deferred Compensation, Life Insurance, Short Term Disability, Colonial Life Supplemental Plans, Legal Shield.

General Description

Meets Agency Mission by serving as an entry point for the Agency providing information, referral, and assistance to individuals concerning aging and disability services and resources.

Essential Functions

• Provide Aging and Disability Resource Connection (ADRC) services
• Provide initial screening for Agency services
• Educate community about ADRC, Agency, and community resources
• Help to ensure ADRC Online is accurate and updated
• Maintain and update Agency area of ADRC Online
• Facilitate confidence in ADRC Specialist, and therefore the Agency and programs
• Protect consumers and reduce Agency risk
• Provide excellent customer service in a professional manner
• Serve as initial contact for the Agency/Department
• Provide information to individuals seeking assistance with aging and disability services via phone or in person
• Gather information, determine needs and provide referrals to Agency or community services to help meet identified needs
• Document contacts
• Follow-up on referrals to ensure that connections are made
• Provide advocacy for consumers, to ensure connection to applicable services
• Determine if individual is appropriate and meets criteria for specific services and programs
• Assign screening to appropriate Agency staff
• Complete documentation
• Conduct initial Options Counseling
• Participate in community outreach events, such as fairs, health events, senior center events, community service events, etc.
• Conduct presentations about Agency services
• Identify opportunities and recommend outreach activities for identified populations
• Participate in community meetings to provide information and to remain informed of available resources
• Establish and maintain cooperative working relationships with other human service organizations and agencies serving seniors and people with disabilities
• Help to ensure that ADRC Online is accurate and updated
• Understand and utilize the database
• Identify any challenges with usage
• Share information about changes to community services, availability, eligibility, etc.
• Maintain and update Agency area of ADRC Online
• Ensure that information in ADRC Online is current for all counties served by NWSDS, including other information assigned to NWSDS
• Research and verify changes
• Track changes provided by other staff/individuals
• Provide accurate data entry of information
• Facilitates confidence in ADRC Specialist, and therefore the Agency and programs
• Embrace and exhibit the Agency Mission and Core Values
• Provide excellent customer service
• Meet the needs of consumers by following through, meeting deadlines, and interacting with others in a respectful and culturally appropriate manner
• Maintain the skills and knowledge necessary to effectively perform duties
• Provide suggestions for improvement
• Protect consumers and reduce Agency risk
• Follow policies, regulations and requirements of the program and Agency
• Provide documentation as set forth by Federal, State, funding regulations and Agency policy
• Serve as Mandatory Reporter of suspected abuse of vulnerable populations according to and as required by policy regulations
• Provide excellent customer service in a professional manner
• Apply the required knowledge and skills
• Exhibit sound decision making and problem solving
• Meet…