Associate Director - ARCHES Nest

Overview

The ARCHES Associate Program Director is responsible for maintaining internal operating systems for the ARCHES Sheltering programs. This includes overseeing building safety and maintenance, implementing human resource policies, evaluating program design and efficiency of service delivery, and facilitating annual reports. This position assists program staff to ensure achievement of program goals as well as compliance with agency policies and procedures. Additional duties include working with MWVCAA sub-recipients, program development with an emphasis on strengthening work flows, and day-to-day problem resolutions.

MINIMUM QUALIFICATIONS

• Bachelor's Degree in Administration, Education, Social Sciences or related field.
• Two years of experience in direct human service delivery systems.
• Two years of program management in a social service setting, serving vulnerable or at-risk populations, including people experiencing homelessness or at risk of homelessness.
• Experience working with special needs or at risk populations; direct work or volunteer/life experience working with multiple youth 11-18 years of age is highly preferred.
• Equivalent combination of education and experience may be considered.

CERTIFICATES, LICENSES, REGISTRATIONS

• Driver qualifications are required for this position. Valid driver license, insured vehicle available for use on the job, and satisfactory drive record for the previous three years are required.
• Candidate must pass Oregon Department of Human Services criminal background check.
• Candidate must pass a pre-employment and random drug/alcohol screenings.
• CPR/First Aid, Food Handler's, Mandatory Reporting, Privacy Laws, Trauma Informed Care, Suicide Intervention.
• Collaborative Problem Solving and Recognizing and Reporting Child Abuse and Neglect trainings. Training completion is required within first 30 days of hire.

Knowledge, Skills, And Abilities

• Prior training in Mandatory Reporting, Privacy Laws, Trauma Informed, Suicide Intervention, Collaborative Problem Solving, and Recognizing and Reporting Child Abuse and Neglect preferred. Alternately, training completion with defined time frames is required to maintain active employment status.
• Familiarity with security and alarm systems preferred.
• Prior work experience recruiting, managing, and developing staff is strongly preferred.
• Proficient in the use of computer databases and software such as Microsoft Word, Excel, and Outlook, as well as video conferencing platforms such as Teams and Zoom.
• Ability to build and maintain healthy relationships with diverse youth and community partners.
• Ability to read, analyze and articulate policy and regulations and solve problems collaboratively.
• Ability to effectively communicate both orally and in written form.
• Effectively communicates orally and in written form, with youth, staff, management, and community partners.
• Ability to effectively de-escalate heightened interactions.
• Demonstrates tact, diplomacy, and empathy when communicating with clients, staff and program partners.
• Knowledge of federal, state, and local grant and budgeting requirements and procedures.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to work some evenings, weekends, and early morning hours.
• Ability to effectively present information to senior management, staff and public groups.
• Ability to respond to inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Possess intermediate to advanced computer skills. Proficient in Microsoft Word, Excel and Outlook, database software, online tools, and video conference platforms.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

Program Management

• Implements program guidelines, policies and procedures designed to promote stable housing across Marion and Polk County.
• Oversees and strengthens department workflows designed to improve client service outcomes.
• Ensures program property such as vehicles, buildings, security systems, electronics, washers and dryers, shower, etc. are in good working order.
• Creates and maintains positive relationships with youth and their families, respecting ethical boundaries while upholding program values of diversity, equity, and inclusion.
• Works with the Program Director to develop, revamp, and review procedures and programs as needed.
• Answers the phone: direct calls or take messages appropriately (landline, cellphone, and social media).
• Takes crisis calls: conduct crisis intervention over the phone and in-person (landline, cell phone, and social media).
• Completes intake, call logs, and exit paperwork in an accurate and professional manner.
• Completes timely data entry, shift logs, and client notes.
• Maintains building appearance by completing necessary tasks before shift change.

Supervision

• Supervision of Shelter Program Managers.
• Mentors and…