On Call Youth Site Specialist - Youth Services

Overview

The Youth Site Specialist (YSS) directly supervises at-risk youth and assists youth in obtaining basic needs and navigating resources, while ensuring a safe space at the HOME Youth Services shelters. In addition to assisting with basic shelter services, they are the point person for building connections, mentoring, and providing valuable resources to youth residents.

This position will serve both Marion and Polk counties and is part-time, on-call up to 19 hours weekly.

Education and/or Experience

• High School Diploma or GED required.
• Four or more years of work or volunteering experience in fast-paced customer service, healthcare, education, social or community services or related public-facing sectors; or an equivalent combination of education, experience and training may be accepted.
• College course work in social sciences or related human services preferred but not required.
• Preference given to candidates with work or volunteer experience with special needs populations and/or youth or high-risk youth.

• Driver qualifications are required for this position. Valid driver license, insured vehicle available for use on the job, and a satisfactory driving record for the previous three years are required.
• Candidate must pass a comprehensive MWVCAA background screening and an Oregon Department of Human Services criminal background check prior to employment.
• Candidate must pass pre-employment and random drug/alcohol screenings.
• CPR/First Aid, Food Handlers card, Mandatory Reporting, Privacy Laws, Trauma Informed Care, Suicide Intervention, Behavior Management Interventions, and Recognizing and Reporting Child Abuse & Neglect trainings and/or certifications required within the first 30 days of employment.

• Experience with youth mentoring and service delivery is strongly preferred.
• General understanding of de-escalation, role-modeling and active listening.
• Ability to build and maintain healthy boundaries and relationships with clients and community partners.
• Demonstrated proficiencies in Microsoft Office (including Outlook), videoconferencing platforms, and web tools.
• Exhibits a positive attitude and engages with others in a cooperative and supportive manner.
• Demonstrates tact, diplomacy and empathy when communicating formally and informally with clients, staff and program partners.

This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

• Serve as primary point of contact for respective work.
• Train incoming staff members and volunteers on applicable duties, processes, and policies. Answer questions and aid coworkers as needed.
• Provide direct supervision to clients in adherence to program and licensing requirements, including teaching independent living skills and goal setting, providing educational support, and mediating conversations among clients as needed.
• Provide client transportation in Agency vehicles to and from school, appointments, and other assigned outings.
• Facilitate communication and collaboration between Case Managers, Site Specialists and volunteers.
• Assess client eligibility and aid in gathering documentation for intake, enrollment, and shelter placement.
• Focus teams toward primary program goals and exemplify a positive work culture.
• Ensure data collection and quality. Input service usage information into the Health Management Information System (HMIS) and Shelter Point.
• Respond to guest questions about clothing, snacks, blankets, restrooms, charging stations and local resources.
• Monitor the program expectations of residents.
• Provide program support, such as house cleaning, site upkeep, laundry and supportive services.
• Support client engagement and assistance, including answering the telephone, sorting mail, and monitoring client and facility safety.
• Assist other staff and volunteers in providing a calm, clean and safe environment for residents.
• Share information, resources and referrals about community partnerships and resources.
• Promote a safe and healing environment for individuals that are victims of trauma through trauma-informed engagements, clear boundaries, and supportive case management.
• Attend and engage in required annual trainings and remain up-to-date on policies and procedures for ARCHES program.
• Support nutrition staff as needed by completing various kitchen tasks, including cooking meals.
• Participate in Community Outreach to local organizations, camps, and groups directed by supervisor.
• Maintain appropriate boundaries with clients and coworkers at all times.
• Facilitate dispensing of medications to clients following proper protocols.
• Other duties as assigned.

• Consistent punctuality and reliable attendance are essential requirements for this role.
• Ability to work effectively and maintain positive, professional relationships with team members and…