Supportive Services Case Worker Faithbased Organization

Position Title:

Supportive Services Case Worker

Ministry Department:
Men's Mission

Reports To:

Guest Services Manager

FLSA Status:
Non-Exempt

Location:

777 Commercial St. NE, Salem, OR 97301

Status:
Full-Time

Shift: Tues-Sat, 7am-3:30pm

Pay:

To provide the Guests of Union Gospel Mission of Salem by preparing for, attaining, and retaining employment, permanent supportive housing, and other social needs as a liaison utilizing state, city, and other government and private human service agencies.

• Ability to provide biblical guidance towards life change.
• Conduct assessments and coordinates services internally and externally with other community agencies to assist with guests' needs.
• Assist guests by navigating the internal and external resources for positive change.
• Support guests' work toward achieving their self-identified goals for positive life-changing outcomes.
• Collaborate with fellow case workers as client needs may also require their services.
• Manage caseload of individual clients and maintain ongoing client files and daily case notes.
• Maintain accurate files on all services and outcome results provided to and from clients.
• Approve and dismiss guests as appropriate.
• Track client outcomes and exits to prepare reports for ongoing case management.
• As part of the Guest Services Team, assist with daily dayroom operations.
• Network with community agencies to establish and build positive working relationships.
• Stay up to date with housing programs and adjust to processes as well as stay informed with Restoration House and Greer Street about available housing options.
• Conduct intake assessments to determine client needs related to Social Security and financial assistance programs.
• Engage with the healthcare system and guests to access, plan, and assist the common goal of stabilization of health.
• Provide client advocacy when needed to potential service providers.
• Educate and equip guests with tools necessary to enter appropriate housing.
• Maintains a positive, encouraging Christian work atmosphere by demonstrating appropriate Customer Service C.A.R.E. standards.
  • A. Committed – Performs job with integrity – respects and honors others.
  • B. Attentive – Models honesty and courtesy to all. Good listener.
  • C. Responsive – Takes responsibility for quality results. Serves effectively.
  • D. Excellent – Seeks to improve performance while providing excellent service.
• Prepares monthly reports to Guest Services Manager as required.
• Attends community meetings as directed by Guest Services Manager.
• Assist with other duties as needed and as directed by the Guest Services Manager.

• Excellent oral and written communication skills.
• Excellent organizational skills and strong interpersonal skills.
• Familiar with community social service providers.
• Proficient in basic computer use (i.e., MS Office applications).
• Knowledge of substance abuse and recovery required.
• Valid OR state driver's license.
• Must agree with Union Gospel Mission of Salem's Statement of Faith and Standards of Conduct.

BA/BS Degree in Social Service. (preferred) High School diploma required

Minimum of 3 years of social service, experience, or related ministry work.