Program Manager - Youth Services ARCHES Nest

GENERAL DESCRIPTION

The Home Youth Services Program Manager will be responsible for coordinating and implementing housing and support services programs including the administration of the Youth Homelessness Demonstration Program (YHDP) grants. This position will directly supervise program staff, oversee program operations and workflows and develop policies and procedures. The YHDP Manager will ensure compliance with grant requirements, track data and compile reports, network and maintain positive partnerships with community agencies and participate as a member of the department's Management Team.

• Associate’s degree in social sciences or related field preferred.
• Six years of work in fast‑paced customer service, healthcare, education, social or community services or related public‑facing sectors. One year of program management experience preferred.
• Minimum two years of supervisory experience in administration or program management/coordination in a social service or community services setting preferred.
• Preference will be given to candidates with work experience working with special‑needs population and/or experience working with youth or high‑risk youth 11‑18 years of age.
• An equivalent combination of relevant education and experience may be accepted.

• Driver qualifications are required for this position. Valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the previous three years are required.
• Candidate must pass an Oregon Department of Human Services criminal background check and comprehensive MWVCAA background screening prior to employment.
• Candidate must pass pre‑employment and random drug/alcohol screenings.
• CRP/First Aid, Food Handler's, Mandatory Reporting, Privacy Laws, Trauma Informed Care, Suicide Intervention, Collaborative Problem Solving, and Recognizing & Reporting Child Abuse & Neglect. Training completion is required within the first 30 days of hire.

• Prior training experience in the following areas preferred but not required: CRP/First Aid, Food Handler's, Mandatory Reporting, Privacy Laws, Trauma Informed Care, Suicide Intervention, Collaborative Problem Solving, and Recognizing & Reporting Child Abuse & Neglect. Training completion required within specified time frames to retain active employment.
• Demonstrated experience working with the at‑risk, homeless, runaway and street youth population as well as community partners and social service agencies.
• Possess intermediate to advanced computer skills. Proficient in Microsoft Word, Excel and Outlook, database software, online tools, and video‑conference platforms.
• Ability to read, analyze and articulate technical procedures, legally binding contracts, and governmental regulations.
• Must possess excellent planning, organization and time‑management skills.
• Ability to effectively communicate both orally and in written form.
• Ability to work some evenings, weekends, early‑morning hours.
• Demonstrates tact, diplomacy and empathy when communicating formally and informally with clients, staff and program partners.
• Ability to effectively de‑escalate heightened interactions.

This job description is not intended to be all‑inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

• Manages HOME Youth Services shelter projects and employees.
• Oversees data collection, input, and analysis. Adjusts program as necessary in response to data.
• Develops, evaluates and implements program materials, policies and procedures.
• Assists Director(s) in managing grants and budget.
• Actively and effectively participates in internal and external meetings, the local Continuum of Care, trainings, and other compliance events.

• Answers the phone: answers calls, takes and responds to messages appropriately (land line, cell phone and social media).
• Takes crisis…