Family Coach; Human Services Case Manager Bilingual Spanish

Position: Family Coach (Human Services Case Manager) Bilingual Spanish Required

Family Coach (Human Services Case Manager) Bilingual Spanish Required

This position is Bilingual Spanish Required. A 5% bilingual language differential applies.

Base Pay Range

• Salary Range: $5,066 - $6,736
• Position Type:
  Employee
• Agency:
  Department of Human Services
• Initial Posting Date: 01/08/2026
• Final date to receive applications: 01/29/2026

Cost-of-Living Adjustment (COLA) of 2.5% applies, effective February 1, 2026 and reflected in paychecks beginning March 1, 2026.

Summary of Duties

• Conduct interviews to determine family needs and eligibility, and complete program applications.
• Engage clients in family evaluation, develop a case plan, and identify steps toward self‑sufficiency.
• Monitor progress and make necessary modifications to the case plan.
• Initiate and participate in case staffing, employment readiness, life‑skills training, and support job search as needed.
• Assist with crisis and safety planning for individuals experiencing domestic violence.
• Explore alternate resources and link clients to community services.

Minimum Qualifications

• A Bachelor's degree in a Behavioral Science, Social Science, or a closely related field; OR
• A Bachelor's degree in any field and one year of human services–related experience; OR
• An Associate’s degree in a Behavioral Science, Social Science, or a closely related field AND two years of human services–related experience; OR
• Three years of human services–related experience.

Essential Attributes

• Experience supporting families with case management tools and resources.
• Experience creating and maintaining written documentation of client activities.
• Experience with case management and assessing customers’ strengths and service needs.
• Experience communicating, establishing boundaries, and setting realistic goals/milestones.
• Experience explaining complex rules, regulations, processes, and procedures both verbally and in writing.

Application Instructions & Requirements

Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Include detailed work and education history.

Working Conditions

• Work schedule:
  
  8 a.m. – 5 p.m. PST, Monday – Friday; occasional adjustments may be required.
• No remote work. Position is in a storefront office.
• May need to assist various district offices temporarily or long‑term.
• Fast‑paced environment with high volume of individual and family contact.
• Exposure to diverse customers; respond with compassion and professionalism.
• Contact with domestic‑violence survivors; self‑care and resources are important.
• Work may occur in offices, participants’ homes, and community sites; hours may vary and can include evenings and weekends.
• Must have a valid driver’s license and acceptable driving record.

Background Checks And Requirements

• Criminal history and background check for finalists; adverse history may lead to disqualification.
• No visa sponsorship; I‑9 and E‑Verify required.

Benefits

• Employee Resource Group communities.
• Cost‑of‑Living Adjustments.
• Annual salary increases.
• Comprehensive benefits package.
• Possible eligibility for Public Service Loan Forgiveness Program.

Employment Preference

• Veterans and Oregon National Guard service members receive candidate preference.

General Information

• Permanent, full‑time position represented by SEIU.
• Recruitment may be used to fill future vacancies in the same classification.

Contact Information

• Recruiter:
  Amy Acree
• Email:
  Amy.
  
  Acreegon.gov

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