Case Manager

About Us

North West Senior and Disability Services (NWSDS) is a local intergovernmental agency that empowers seniors and adults with disabilities through programs that promote dignity, choice, and independence.

Case Manager (Full‑Time, Permanent)

• Recruitment #:
  Multiple Openings
• Closes:
  January 22, 2026
• Location:
  
  Salem, OR
• Salary: $4,749–$6,364 per month (salary placement based on education, training, and relevant experience)
• Benefits include:
  Medical/Dental 100% paid for employee and 90–98% for dependents; generous paid‑time off;
  Public Employee Retirement (PERS);
  Employee Assistance Plan;
  Long‑Term Disability;
  Public Service Loan Forgiveness Program (PSLF)

Provides professional social services to seniors and adults with disabilities. Responsible for assessing needs, developing and monitoring service plans, and coordinating resources to promote independence, dignity, and choice.

• Conduct assessments to determine eligibility and service needs using approved state tools (e.g., Oregon ACCESS, CAPS).
• Develop, implement, and update person‑centered care plans in accordance with regulations and agency policy.
• Coordinate services such as in‑home care, residential placements, transportation, and medical or social supports.
• Monitor consumer progress, reassess needs, and adjust service plans as needed.
• Maintain accurate and timely case documentation and reporting.
• Collaborate with internal teams and community partners to support consumers' wellbeing.
• Provide information, referrals, and technical assistance to consumers, families, and providers.
• Ensure compliance with confidentiality, privacy, and mandatory reporting requirements.

• Knowledge of social service programs, community resources, and eligibility requirements.
• Ability to interpret and apply state and federal rules and regulations.
• Strong communication, organization, and problem‑solving skills.
• Ability to work effectively with diverse populations and in a team environment.
• Commitment to the agency's mission and core values of integrity, professionalism, service, and compassion.

A qualified applicant will have a minimum of four (4) years of equivalent combination of education and/or experience which demonstrates the knowledge, skills and abilities required. Any combination of the following qualifications will be considered:

• Bachelors degree in social sciences or any related field.
• Experience working directly with consumers in social service type settings.

• Background Check. All positions must pass a basic criminal history check. Conviction of a crime may not necessarily prohibit employment. Some may require additional clearance, including but not limited to national or state fingerprinting.
• Driving for Agency Business. Applicants must possess a current driver's license in their state of residence and acceptable driving history. May require proof of personal automobile liability insurance and use of a personal vehicle for business use.

Case Managers work in both office and community settings to meet the needs of consumers. The position involves a combination of desk‑based tasks, in‑person visits, and collaboration with community partners. Work is performed in an office environment as well as in the community, including consumers' homes, care facilities, and partner agency sites. The noise level is typically moderate and consistent with a standard office environment.

The position requires regular travel within the service area using an agency or personal vehicle.

Work may be subject to frequent interruptions and occasional exposure to emotional or crisis situations. Contact with the public in homes, facilities, or community settings may involve exposure to contagious illnesses, domestic animals, or individuals experiencing behavioral or emotional distress.

Case Managers are regularly required to sit, stand, walk, reach, bend, talk, and hear. The position involves frequent use of hands for computer work, documentation, and telephone communication. Occasional lifting or carrying of materials or equipment…