Inside Sales Specialist

Overview

Description Join Our Team as an Inside Sales Specialist at Johnstone Supply - The Founder's Group!

About Us Johnstone Supply - The Founders Group is a 3rd generation family-owned wholesale distributor for heating, cooling, and refrigeration supplies and equipment. We operate across 6 states as one of the nation's largest HVAC/R distributors. Johnstone Supply offers superior customer service, technical advice and training seminars and features the industry’s most respected catalog (available both digital and online) featuring more than 80,000 quality parts, supplies and equipment.

Our purpose is to keep our communities safe & comfortable!

The ideal Johnstone Supply team member exhibits our core values (Customer Focused, Accountable, Solutions-Minded, Always Learning, and Collaborative) and 9 Winning Habits:

• Be a Great Teammate
• Be Accountable
• Have a Plan
• Solve Problems
• Have a Winning Attitude
• Put Yourself in the Customer’s Shoes
• Develop Yourself
• Have Fun
• Lead People – Manage Processes

Monday – Friday, 40 hours per week between the business hours of 8am – 5pm.

The purpose of the Inside Sales Specialist is to assist the Regional Sales Manager and Territory Managers in ensuring productivity and enhanced focus in the areas of customer acquisition, customer development, and customer maintenance.

• Enter pricing upon request from territory managers or the regional sales manager.
• Serve as the connection between Territory Managers, clients, special orders, credit, accounting, IT, etc.
• Assist in customer-based projects.
• Build and manage a book of business by contacting potential new customers and new customers.
• Collaborate with multiple departments to execute projects and support internal teams as needed.
• Accurately and promptly process consumer transactions such as orders, quotations, and refunds.
• Conduct research and disseminate particular product and sales information in response to requests from the Regional Sales Manager, Territory Managers, or customers.
• Generate customer reporting to the team as needed, per Territory Manager needs.
• Manage house accounts.
• Collaborate with cross-departmentally as needed to execute projects.
• Comprehend and utilize all cross-reference resources and locate alternative products as needed.
• Monitor shipment dates to ensure on-time arrival and expedite if necessary.
• Maintain competency in using personal computers, data entry terminals, and other standard office equipment and software.
• Foster and maintain working relationships with customers to ensure smooth sales operations.

Education and/or

Experience:

High school diploma or GED; and two to three years of related experience and/or training in inside sales, customer service, or HVAC/R distribution; or an equivalent combination of education and experience. Previous experience should include order processing, quoting, and customer account management. Familiarity with HVAC/R products and systems is strongly preferred. Strong communication skills, attention to detail, and the ability to work in a fast-paced, team-oriented environment.

Other

Skills and Abilities:

Possess strong typing skills (30–50 WPM), proficient with computers, and comfortable using 10-key calculators and standard office equipment. Highly organized, able to prioritize and manage multiple tasks efficiently, and consistently meet deadlines in a fast-paced environment. Excellent written and verbal communication skills, along with active listening abilities, are essential for effectively engaging with customers and team members. Familiarity with CRM systems, ERP platforms, and Microsoft Office applications.

• We offer competitive benefits, including health insurance through United Healthcare, 401K with employer match, scholarship opportunities, a referral program, and much more!
• Johnstone Supply – The Founders Group participates in E-Verify. All new hires must be able to successfully pass employment verification through the E-Verify program.
• All new hires must be able to successfully pass a background check, MVR screening (if applicable, for roles with driving responsibilities), and a pre-employment drug screening.