Specialized Sales II – Cloudify Voice

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications — quickly, securely, and effortlessly. Together, we are building a culture and company from the people up — committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Specialized Sales II, for Voice, UCC and CCS, SaaS and CaaS services provide support for the full customer lifecycle including Business Development, Accretive Sales, Upsell, Cross-Selling, Life Cycle, Migration, Retention. This sales position will function as a Specialized Sales seller in pursuit of customer conversations through daily outbound contact methods and inbound leads. As a consultative seller, you will help customers transform their business from their current state platforms and in selecting their future state platforms that lead to the expansion and growth of the Voice, UCC and CCS, SaaS and CaaS products.

You must be prepared for a high-volume customer‑experience focused work environment where knowledge, speed, accuracy, and follow‑through are key contributors to delivering a successful customer experience in their transformation journey. You must either be skilled in or show an aptitude to learn and articulate Lumen’s capabilities in helping customers transform.

The desired result is closed sales of future state solutions and platforms that keep Lumen’s value relevant to our customers’ needs.

Key function is daily outreach through calls and other methods to our existing customers who do not have specialized services in place with Lumen. You will field inbound leads with the goal of establishing customer journey conversations and relationships with the appropriate customer personas in your assigned module or among your leads generated through campaigns with this purpose in mind.

Work Location

WFH – any state

The Main Responsibilities

• Business Development:
  Leverage voice technology to grow the business, including strategic planning, cross‑functional collaboration, and exploring untapped market segments.

• Migration:
  Lead the transition of existing voice communication systems to new platforms, addressing challenges such as integration, data security, and network readiness.

• Accretive Sales:
  Contribute to revenue growth through incremental new revenue.

• Upselling:
  Drive clients to purchase more or upgrade their products or services.

• Cross‑Selling:
  Offer related or complementary products to existing customers.

• Retention:
  Keep customers engaged and continue using contracted products or services.

• Lifecycle Management:
  Maintain and nurture customer relationships to foster loyalty and encourage repeat business.

• Quote to Order Voice:
  Manage the quote to order process of Voice solutions, ensuring accuracy and accountability

Additional Responsibilities:

• Be the resident expert on Lumen services with Voice, UCC, and CCS, SaaS, and CaaS products.

• Meet or exceed assigned sales activity objectives and quotas.

• Build and maintain strategic account plans.

• Collaborate with various teams to serve customers through a strategic and consultative sales approach.

• Utilize prospecting tools to find key customer contacts and understand their environment.

• Demonstrate a balance of strategic and tactical thought leadership.

• Serve as a thought leader and business partner to local market sales leadership.

• Provide sales management input about trends and changes within the customer’s organization.

What We Look For in a Candidate

• 7 years of business‑to‑business sales experience in the technology sector.

• 5+ years of experience selling Voice, UCC, and CCS, SaaS, and CaaS products.

• Demonstrable aptitude to sell specialized solutions to small and medium businesses.

• Proven sales record of meeting and exceeding sales quotas.

• Success in maintaining existing customer base and cultivating new business.

• Ability to explore and make recommendations based on customer needs.

• Consultative or solutions selling training with demonstrated success.

• Excellent customer service orientation.

• Industry…