Store Assistant Manager

Overview

Store 2709639: 585 Wallace Rd Nw, Salem, Oregon 97304

Shift Availability: Days & Evenings & Overnight

Time Type: Full time

• Customer Satisfaction: Provides and coaches store staff to provide excellent customer service in a courteous, friendly and attentive manner.
• Greets customers as they enter the area and thanks customers as they leave; offers assistance and recommendations.
• Provides prompt, courteous customer service and resolves customer issues; rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment.
• Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc.
• Resolves or assists to resolve routine customer concerns within established guidelines.
• Reports to work on time and follows the dress and appearance code.

• Maintains awareness of the store facility’s condition; notifies the Store Manager of any equipment failure or maintenance/supply needs; performs or directs staff to perform housekeeping duties.
• Sweeps and mops or cleans floors; dusts and/or washes windows, counters, displays, store areas and bathrooms; disposes of trash/debris.
• Checks equipment including coffee machines, beverage, ice or other refrigeration units, and other tools used.

• Monitors and ensures product areas are stocked, rotated and displayed to ensure freshness, appeal and easy customer access.
• Prepares or assists in preparing product inventory orders; updates pricing changes according to company/brand guidelines; places signage inside or outside the facility.

• Sales Controls: Ensures all shift sales are completed in accordance with Company policies by entering transactions at the time of purchase at the correct price using the correct keys/codes, and handling payments with accurate change.
• Financial Controls: Keeps accurate cash, sales, payroll and inventory control records and accounts for variances.
• Prepares and transmits daily bookkeeping, invoicing, and gasoline data; completes daily banking; assists with shift close-out and sales analysis; finalizes weekly time and attendance and payroll; notifies Store Manager of discrepancies.

• Staffing Controls: Oversees activities of store employees as directed by the Store Manager; performs shift supervision and may assume Store Manager responsibilities; schedules employees; trains duties of Customer Service Representative and Lead CSR; provides feedback and conducts performance input; implements non-discriminatory management practices.
• Security Controls: Maintains a safe environment and protects company assets; reports incidents and unsafe or unethical conduct.

• Prepares periodic sales, product and operating reports; attends job-related meetings; controls merchandise, cash shortages and other selling expenses; assists in maintaining proper inventory levels and shift audits; performs end-of-shift reports; maintains regular onsite attendance; performs duties with minimal supervision.
• Completes daily store reports and other duties as assigned by the Store Manager.

• High school diploma or equivalent plus 6 months to 1 year of retail and management work experience preferred
• Knowledge of basic business and customer service principles, including planning and organizing, resource management and leadership skills
• Ability to communicate information clearly; handle customers and unanticipated problems using standard procedures
• Ability to work as scheduled and arrive on time
• Ability to operate cash registers, scanners and other equipment
• Ability to work in the physical conditions described below and have open availability
• Must have a valid driver’s license and dependable transportation
• Ability to work opposite shifts of the Store Manager

• Exposed to temperature extremes in walk-in cooler/freezer and outdoors
• Occasionally lift up to 30 pounds, up to 50 pounds for other tasks
• Repetitive hand use, reach, bend, twist, push/pull up to 20 pounds
• Stand/walk for entire shift; may climb a ladder as needed

• Primarily indoors;…