APS-AFH Licensing Program Manager
Listed on 2026-01-27
-
Management
Healthcare Management
Put your management skills to work in a
mission-driven environment.
Northwest Senior and Disability Services is seeking an exceptional individual who exemplifies leadership
, has
solid management skills
, and can think critically to manage teams of social services workers.
Recruitment #:
Location
:
Salem, OR
Salary range
:
Starting at$6,809
per month, with excellent benefits(see below).
Closes
:
January 28, 2026
Benefits: Agency Sponsored:
Medical/Dental 100% paidfor employee and 90-98% for dependents, generous Paid-time off, Public Employee Retirement (PERS), Employee Assistance Plan, Long Term Disability, great culture. Employee paid:
Deferred Compensation, Life Insurance, Short Term Disability, Colonial Life Supplemental Plans,Legal Shield
General Description
Responsible for leading and directing a team of protective service sand licensing staff performing investigations of abuse allegations,prevention, risk management, facility licensing and monitoring for compliance.
Program Managers are responsible for their team’s performance and accurate delivery of services within assigned program area according to local, state and federal guidelines. Managers also must network and cultivate relationships with community partners.
Essential Functions
- Manage assigned protective services and licensing team
- Ensure that service delivery meets quality and compliance standards
- Collaborate with law enforcement and regulatory agencies
- Lead with respect and integrity
- Enhance and develop additional resources
- Reduce consumer and Agency risk
- Provide Excellent Customer Service in a professional manner
1.
Manage assigned protective services and licensing team
- Manage assigned staff to meet service objectives
- Effectively manage staff performance, including conducting individual supervision meetings and performance dialogues with staff
- Develop, implement and provide training and mentoring to new staff
- Coordinate daily staffing coverage and work direction as needed
- Manage leave and time sheets within authorization limits
- Gather and analyze data/reports in order to effectively monitor and adjust workload/assigned tasks based on worker availability and workload demands
- Serve as a technical resource for employees and other managers with protective services and licensing questions, and policy interpretation/implementation
- Assist with, or coordinate responses for critical and crisis APSand Adult Foster Home (AFH) situations, keep APS & Licensing Manager informed of actions and risks in such situations
- Interpret and implement Agency and program policy
- Collaborate with APS & Licensing Manager in developing and implementing new policies, practices and procedures to improve services and efficiencies to achieve mission.
2.
Ensure that service delivery meets quality and compliance standards
- Ensure that employees are trained in current policies and procedures, and that service delivery meets consumer needs within Agency mission and values
- Collaborate with APS & Licensing Manager to determine best methods and practices for quality review and monitoring within the unit
- Implement and conduct monitoring, and analyze and present findings of review, recommending changes and resolutions as needed. This includes: reviewing AFH violations, civil penalties, files and narrations on visits to ensure ongoing compliance with state and federal rules and regulations
- Review APS investigation reports for accuracy, readability,content, and coaching opportunities
- Monitor and provide decision-making support for APS screening
- Track and analyze trends in protective and licensing services,including development of tools and technology to improve efficiency and accuracy of recording and tracking of visits, statistics and reporting.
3.
Collaborate with law enforcement and regulatory agencies
- Interact with and assist employees in developing collaborative partnerships with local multi-disciplinary teams, law enforcement agencies, regulatory agencies, District Attorney’s and other key community partners
- Work closely with employees, law enforcement and regulatory agencies on substantiated abuse cases
- Assist employees in preparation for civil and criminal court proceedings, including testimony, as required.
4.
Lead with respect…
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