Veterans Service Program Manager

The ARCHES Project Program Manager will be responsible for supervising veteran specific programming, participating in veteran community events, and grant development. This position will directly supervise program staff, oversee program operations; and develop policies and procedures; ensure compliance with grant requirements; track data and compile reports; network and maintain positive partnerships with partner agencies; and participate as a member of the department's Management Team.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor's degree in Administration, Social Services, or a related field;
• Two years of experience in administration or program management/coordination in a social service or community services setting.
• Four years of supervisory experience.
• An equivalent combination of education and experience may be considered.

• Driver qualifications are required for this position. Valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the previous three years are required.
• Candidate must pass a comprehensive MWVCAA background screening prior to employment.
• Basic Life Support/First Aid Certification is required within first 30 days of hire.
• Candidate must pass pre-employment and random drug screens.

• A preference will be given to those with experience managing/coordinating programs working with vulnerable or at-risk populations, including people experiencing homelessness or at-risk of homelessness.
• Demonstrated proficiencies in Microsoft Office (including Outlook), videoconferencing platforms, and web tools.
• Ability to read, analyze and articulate technical procedures and governmental regulations.
• Must possess excellent planning, organization and time management skills.
• Ability to effectively communicate both orally and in written form.
• Demonstrates tact, diplomacy and empathy when communicating formally and informally with clients, staff and program partners.

This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

• Manages the day-to-day operations of The Arches Project's veteran specific programming.
• Trains, supervises and develops program employees and promotes opportunities for growth.
• Provides support to staff when client interactions escalates.
• Applies knowledge of rapid and equitable housing placements for the area's unsheltered population using Coordinated Entry principles.
• Completes spend down of all grant allocations, while providing the highest level of client service possible.
• Maintains full compliance with all federal, state, and grant funding requirements, setting high standards for data quality and compliance performance, remaining in compliance with the regulations of all funding streams.
• Develops programmatic marketing materials that explain and promote program services.
• Complies with agency quarterly and annual reports, as well as application of the Homeless Management Information System (HMIS).
• Assists in the application for new and current grant opportunities.
• Prepares high quality written reports as required by the program, agency and external funding sources.
• Actively and effectively participates in internal and external meetings, the local Continuum of Care, trainings, and other compliance events.
• Models full compliance with MWVCAA Safety Policy.
• Displays commitment to community-based projects and needs that are not covered by our current grant structures (i.e., finding ways to solve homelessness beyond grant administration).
• Displays commitment and cooperation with co-located agency partners.
• Attends and participates in annual trainings.
• May be assigned other responsibilities that further program goals and objectives.

Directly supervises approximately 20-25 employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable…