Health Program Manager - Intellectual & Developmental Disabilities

Overview

Join our Intellectual and Developmental Disability services Leadership Team as our Specialized Services Program Manager to make a meaningful impact on the lives of individuals in our community! We are looking for a passionate leader to oversee and support several of the program's smaller teams including but not limited to:
Abuse Investigation, Eligibility, Oregon Needs Assessment, Designated Referral Contact, Quality Assurance, DD admin and DD processing. The ideal candidate will demonstrate strength-based leadership skills, outcomes-based collaboration, excellent time management, strong verbal and written communication, and good critical thinking skills. They will preferably have prior experience with, and knowledge of, Oregon's Developmental Disability service system. This position will directly supervise a team of Clinical Supervisors.

If you're an experienced leader with the expertise to drive positive change, we invite you to apply!

Provides leadership and manages the planning, development, support and delivery of efficient and high-quality human services with a broad scope of authority and responsibilities within multiple small to mid-size related service areas or one or more large programs. Responsibilities include supervision of other supervisory staff, program staff as well as financial and operational performance of the service(s) and program(s).

Works under the general supervision of a Health Department Division Director who assigns and oversees work, establishes goals and reviews results obtained for overall effectiveness and for meeting department and county objectives.

Exercises full supervision for supervisory, professional, technical and support staff. May also supervise interns and volunteers.

This position is expected to provide oversight and support for specialized Community Developmental Disability Program (CDDP) functions including Adult Abuse investigations, Eligibility, Assessment, QA, DD Processing and DD Management Analysts.

Provide program development and management/oversight of a diverse group of programs and teams. Program oversight includes the details of the programs, including contracts and deliverables, and the goals, values, and objectives of the programs, to ensure high-quality service delivery.

• Develop performance management systems and set metric benchmarks to ensure accountability and monitor program effectiveness and efficiency.
• Develop, implement, and ensure agency policies and procedures.
• Execute action plans to address departmental priorities, goals, and objectives.
• Analyze complex, sensitive issues and situations; identify and implement solutions that support the division's priorities, goals, and policies.
• Manage complex, highly visible, and time-sensitive projects. Strategically problem solve; identify quality gaps, set quality outcome measures and benchmarks, design/implement/monitor/modify operational plans to achieve desired outcomes.
• Serve as a policy advisor to executive leadership to formulate recommendations, policy decisions and strategic action plans, and participate in long-range agency planning and development.

Provide leadership to members of the IDD Leadership Team and staff. Leadership includes adherence to department mission, values and policies, with a focus on staff and supervisor development and high-quality service provision. Leadership occurs both by action and example.

• Use best practices to develop, empower, and support employees and supervisors. Create and reinforce a positive workplace culture, engage supervisors and staff to evaluate the needs of the workforce and provide professional development opportunities.
• Model to supervisors and support supervisors to prioritize, assign, review, and give feedback to employees about their work; provide guidance to employees on their assigned job duties; delegate work to enhance employee growth, success, and sense of achievement; coach new and seasoned employees to increase their knowledge and skills; facilitate conflict resolution.
• Coach and support new supervisors to build leadership skills and confidence that enhances the program and organizational culture. Review supervisors work for completeness, accuracy, quality, and quantity.
• Provide regular feedback on performance to supervisors and their employees. Use reports and data to provide transparent, data-driven feedback on outcomes and performance measures. Assist the supervisors to use data in a similar way with their teams.
• Conduct regular meetings with supervisors to assign priorities, discuss work progress and operational policy direction.
• Partner with the Human Resources Department to assure that appropriate and timely actions are taken to maintain and support employees through equal opportunity recruitment, hiring, merit reviews, resolving grievances, progressive discipline, training, and providing a safe and supportive work environment.…