Leave Division Director; Business Operations Administrator

Paid Leave Division Director (Business Operations Administrator
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The Oregon Employment Department is pleased to announce an exceptional leadership opportunity to serve as Division Director for Paid Leave Oregon. We are seeking a strategic, forward-thinking professional with strong commitment to public service and a passion for supporting Oregon’s workforce and business community. If you are an experienced leader ready to guide a transformative statewide program, we invite you to consider this impactful role.

At the Oregon Employment Department, we actively support a workforce that is representative of the people we serve, including people from various races, genders, abilities, cultures, language skills, geographic locations, and justice system involvement. We value your life experiences and encourage everyone to apply with your transferable skills and qualifications from your work, school, and volunteer experiences. Please let us know if you need a reasonable accommodation.

In Paid Leave Oregon, we are focused on designing a program where people with diverse backgrounds and experiences have full access to paid leave benefits when they need them the most. Our goal is to provide service using a trauma-informed and person-centered approach for an excellent customer experience.

As the Director of the Paid Leave Oregon Division, you will provide strategic leadership for a large-scale program serving the majority of Oregon’s businesses and workforce. Overseeing a team of several hundred employees, you will play a key role in shaping agency-wide initiatives as part of the Executive Team. In addition, this position is responsible for advancing the agency’s goals related to affirmative action, diversity, equity, and inclusion.

Key responsibilities include:

• Leading the agency team responsible for continued design, development, and improvement in the program, assessing organizational structures, staffing needs, recruiting and retaining key positions in leadership, and overseeing critical functions such as actuarial analysis, budgeting, risk and quality management, change management, and communications.
• Managing relationships with external partners, including the Paid Leave Oregon Advisory Committee, and supervising contractors and vendors.
• Responsibility for the delivery of benefits, including claims processing, compliance, appeals, and procedural alignment with statutes, rules, and policies.
• Guiding strategic planning, personnel recruitment, learning and development, and technology systems implementation, while driving continuous improvement across division operations.
• Collaborating with the agency’s unemployment insurance tax filing and payment processing teams to build a robust Paid Leave Oregon contributions program that effectively supports Oregon businesses and workers.
• Serving as the lead point of contact for Paid Leave Oregon communications, representing the program in interactions with internal and external stakeholders including media and the legislature.

• Seven years of management experience; OR four years of management experience and a bachelor’s degree in a related field.

• Excellent leadership skills including emphasis on equity and inclusion principles.
• Experience leading a large public benefit (or comparable) program.
• Experience managing a high-volume call center.
• Experience developing budgets with preference toward trust fund management.
• Experience with public speaking including media and legislative interactions.
• Deploying strategic vision for an organization or program.

• A workplace that balances productivity with enjoyment and encourages learning and mentoring.
• Rewarding work in a dynamic and creative environment with colleagues who are passionate about public service.
• Work/life balance, 11 paid holidays a year, and a competitive benefits package.
• Public Service Loan Forgiveness opportunity.
• Get There – Oregon’s easy-to-use carpool matching tool and trip planner.

• Required:
  Attach a resume and cover letter. Your cover letter must be limited to no more than two (2) pages and clearly…