Information Technology Specialist; Microsoft 365​/Mobile Devices Support Specialist

Position: Information Technology Specialist (Microsoft 365/Mobile Devices Support Specialist)
** Benefits:
** OJD provides a variety of employee benefits, including health, dental, and vision coverage and paid leave. Optional employee-paid benefits include life insurance, long- and short-term disability, long-term care, flexible spending accounts, and commuter benefits. New employees who are not already Public Employees Retirement System (PERS) members will participate in the Oregon Public Service Retirement Plan (OPSRP) and the Individual Account Program (IAP) after six calendar months of employment in a qualifying position.

The OPSRP plan can provide a lifetime pension after five years of service, and the IAP is a separate investment account in addition to the pension. Employees also have an opportunity to participate in the , a 457(b) deferred compensation retirement plan. For additional information on OJD employment benefits, .
* ** Attach your cover letter (not to exceed two pages) in the Resume/Cover Letter section of the application. Your cover letter and filename should include your name.**
* ** Address the cover letter “To the Hiring Manager.”**
* ** In the body of your cover letter, please include responses to all Requested Skills and Attributes listed below.**
* ** Do not use a generic cover letter; please personalize your cover letter for this position. We read every letter.**
* ** Prepare your cover letter before starting your Workday application.
*** Experience with a variety of computer applications and processes, including Windows 11, MS 365, and Apple iOS.
* Microsoft 365 administration experience preferred.
* Entra  experience preferred.
* Azure administration experience preferred.
* Strong knowledge of Azure Active Directory, Role-Based Access Control (RBAC), and Conditional Access policies.
* Understanding of MFA and identity protection.
* Experience in and knowledge of Azure Arc, on-premises integration, and migration strategies.
* Experience using Azure Monitor, Log Analytics, and Application Insights.
* Experience diagnosing performance issues and resource optimization in Azure.
* Cloud licensing administration experience preferred.
* Moderate-to-advanced Power Shell experience preferred.
* Extensive experience with mobile devices, including Apple devices, and Mobile Device Management is preferred:  + MDM administration  + iPhone administration  + iPad administration  + Vendor/carrier administration  + Security and compliance  + User and device administration
* Familiarity with project management and a demonstrated ability to balance multiple projects simultaneously.
* Experience providing customer service in person, by phone, by email, and over chat.
* Experience providing IT support services to a variety of skill levels for end-users across multiple locations and a demonstrated ability to explain technical issues in plain language.
* Experience developing and maintaining strong working relationships with a wide variety of individuals.
* Experience troubleshooting and mitigating security incidents.
* This is a full-time position, and the work schedule is currently 8:00 a.m. to 5:00 p.m. Monday through Friday. This position is FLSA-exempt and ineligible for overtime compensation for hours worked in excess of 40 per workweek.
* Occasional after-hours, night, or weekend work may be required.
* Driving to OJD locations statewide to provide assistance is required and may include overnight stays.
* Hybrid work may be available for this position. All hybrid work assignments begin, end, or change only with administrative authority approval. This position requires onsite availability as directed for network outages and equipment configuration, maintenance, replacement, and deployment.
* Frequent email, phone, and in-person contact with people from diverse backgrounds.
* Frequent email, chat, in-person, and phone contact with people who may be confused or frustrated.
* Lifting and moving server and storage equipment that weighs up to 25 pounds.
* Long periods of sitting or standing may be required.
* The following equipment will be used on a regular basis: telephone with optional headset, OJD-assigned computer with multiple monitors, computer peripherals, hand trucks, and ladders.
** ADDITIONAL…