ESM Systems Administrator; ISS
Listed on 2026-01-15
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IT/Tech
IT Support, Systems Administrator
ESM Systems Administrator (ISS5)
Agency:
State of Oregon Public Employees Retirement System (PERS)
Location:
Tigard, Oregon (Hybrid)
Pay range: $5,638 – $8,525 per month
Position type:
Full‑time, Permanent (Employee)
Initial posting: 01/08/2026 Final date to receive applications: 01/22/2026
Responsibilities- Provide Tier III technical support for ITSM, ITAM, and IT End Point Management systems.
- Work with senior staff on planning, design, construction, implementation, and maintenance of these systems.
- Serve as secondary analyst for the PERS change advisory board (CAB), IT Metrics, and Service Desk applications.
- Assist with system configuration, troubleshooting, and incident resolution.
- Four (4) years of experience in ITSM Systems Administration.
- OR an Associate’s degree in Computer Science, Information Technology, or related field and at least two (2) years of ITSM Systems Administration experience.
- OR a Bachelor’s degree in Information Technology, Computer Science, or related field.
- Public speaking or presentation experience.
- Technical writing and process troubleshooting ability.
- Experience in process design, quality management, and organizational change activities.
- Ability to provide training and mentorship for change and release management.
- Strong problem‑solving skills and ability to propose and facilitate resolutions for complex incidents and problems.
- Team collaboration with senior IT staff and management.
- ITIL v3 or v4 training completion; certification preferred.
- Prior experience with PERS IT systems is an advantage.
- Competitive salary and benefits package.
- 11 paid holidays per year.
- Work/life balance and opportunities for advancement and learning.
- Hybrid work environment.
Current State of Oregon employees – Apply via your employee Workday account.
External applicants – Apply through the State of Oregon job opportunities webpage. Include a resume or application that lists employment dates and, if applicable, separate your education dates. Respond to the public records request authorization and gender identity questionnaire after submitting.
If you are a veteran or member of the Oregon National Guard, you may receive preference. Check your Workday account for tasks under “My Applications”.
Equal Opportunity StatementPERS is an Equal Opportunity, Affimative Action Employer committed to workforce diversity.
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