Experienced Customer Service Associate

Job Title: Experienced Technical Support Representative

Job Description: We are seeking a skilled and customer-focused Technical Support Representative to join the Onity Support team. This on-site position in Salem, Oregon involves providing technical assistance for Onity hospitality and commercial products while ensuring excellent customer satisfaction.

Compensation:

• Hourly Pay Rate: $18.00/hr.
• Schedule: Full-time (40 hours/week) with potential for overtime.
• Hours of Operation: 5:00 AM - 7:00 PM, seven days a week.

• Experience in setting up hardware and software systems, basic reading and editing SQL scripts; experience working with databases (scripts, queries, stored procedures, QA) preferable.
• Ability to follow and read wiring diagrams with AC conversion to DC, and grounding principles.
• Provide electronic product and application end users with operational and technical assistance. Determine call resolution and log calls. Generate product replacement orders and troubleshoot and resolve customer technical issues.
• Provide technical support via telephone, and/or email to end users and administrators of Onity hospitality and/or commercial products and systems in a timely and effective manner, while projecting a courteous and professional image.
• Develop and maintain an excellent working knowledge of electronic products, billing and collections processes and database applications. Apply established customer satisfaction skills to resolve issues with end users and create a positive image. Follow call-handling procedures to assure uniform support within the goals of the department.
• Meet call handling, volume and productivity goals in an inbound call center environment. Performs other duties as required or assigned.
• Support of additional skillsets, projects and opportunities may be available.
• Attendance and punctuality are essential functions of the position.

• Minimum of one year of Technical Support/Call Center/Help Desk experience.
• Basic IP Networking required.
• PC systems knowledge required (Windows 7-10) or Basic SQL Database reading and editing preferred.
• Must be able to work weekends and evenings.
• Excellent listening skills and ability to assess and respond to customers' needs.
• Must be able to effectively communicate with customers via telephone.
• Detail-oriented with the ability to keep accurate records of communication with customers.
• Ability to rapidly learn and assimilate new technologies.

This role offers an opportunity to develop technical skills and provide exceptional support in a collaborative, professional environment. If you are detail-oriented, reliable, and passionate about technology, we encourage you to apply today!