Helpdesk Support Technician

Job Description

• Will be responsible for any incoming calls to the IT department handling roughly tier 1 and 2 support issues
• Triaging tickets – troubleshooting, handling, transferring, writing and confirming tickets
• Monitor IT department emails – there is a general IT email and they are responsible for maintaining it
• Active Directory - configuring new user setup, password resets, etc. (group policy is nice to have but not required)

• Desktop and Helpdesk Support Exp – need to be able to do troubleshooting (roughly tier 1 and
  2) via phone and have experience triaging tickets
• Active Directory (new user set up and password resets) – group policy is a plus and need to have configuring experience
• Office 365 exp (specifically MS Exchange) highly preferred
• Strong customer service skills - Need someone that is a strong communicator and comfortable asking for help when needed and can show up with insight to meetings
• If Interested:
  Please apply to the job application and email Derek at Dmautz  Job Type &
  
  Location:
  
  This is a Contract to Hire position based out of Salem, OR.

• The pay range for this position is $23.00 - $29.00/hr.
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

• This is a fully onsite position in Salem, OR.
• Final date to receive applications:
  This position is anticipated to close on Jan 22, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.