Supportive Case Manager - ARCHES Sequoia Crossing

GENERAL DESCRIPTION

This position is located at a Permanent Supportive Housing (PSH) program that provides affordable and stable housing to people who experienced chronic homelessness. The person in this position will meet with residents one-on‑one to perform needs assessments, develop support plans, and identify resources that will help support each resident based on assessments. The Sequoia Crossing Case Manager will coordinate and maintain a healthy relationship with other community providers in order to ensure each resident gains access to the services that they need.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High School Diploma or GED and 2 years of social service experience. Equivalent combination of education and experience may be accepted.
• Knowledge of/or experience with: the principles of coordinated assessment, working with unsheltered or vulnerable populations, as well as best practices in homeless service delivery is preferred.

• Driver qualifications are required for this position. Valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the previous three years are required.
• Candidate must pass a comprehensive MWVCAA background screening prior to employment.
• Basic Life Support/First Aid Certification is required within first 30 days of hire.
• Food Handler's Card or ability to obtain within 30 days.
• Candidate must pass pre‑employment and random drug/alcohol screenings.

• Basic proficiencies in computers, and MS Office products, database software and web tools.
• Must possess excellent planning, organization and time management skills.
• Effective communication skills in both oral and written form.

This job description is not intended to be all‑inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

• Meets with residents to perform assessments that determine resident needs, strengths and resources.
• Develops individualized goals and action plans for residents based on each assessment.
• Develops collaborative crisis response plans for residents.
• Works with program staff to identify resources that will support each resident's individual needs, goals, and desired outcomes.
• Completes documentation in order to track the interactions with residents and accurately enters the information into a data system.
• Monitors residents' progress and maintains detailed and up‑to‑date case notes.
• Responds to residents' immediate needs after hours as needed.
• Establishes and maintains an active working relationship with:
  Salem Housing Authority and other relevant community partners.
• Maintains organized and complete resident files.
• Utilizes trauma‑informed practices and de‑escalation techniques to assist participants during heightened interactions.
• Performs cleaning, janitorial, and laundry tasks in support of day‑to‑day sheltering operations.
• Supports nutrition staff as needed by completing various kitchen tasks, including cooking meals.
• Participates in Community Outreach to local organizations, camps, and groups as directed by supervisor.
• Maintains appropriate boundaries with clients and coworkers at all times.

• Specific vision abilities required by this job include close vision and ability to adjust focus.
• Regularly lift up to 25lbs, occasionally lift up to 50lbs.
• Manual dexterity for handling office equipment.
• Incidental driving tasks may be requested for employees with a personal vehicle and proof of current auto insurance.
• Maintains calm disposition when clients or others may become escalated, applying crisis intervention and de‑escalation techniques for all participants.
• Able to remain calm during interactions with escalated clients and staff.
• Able to remain calm and positive while handling pressures of frequent demands for attention, time and work tasks.

• Regularly works indoor and outdoor in cold weather, heat and other extreme climate events.
• Close quarters, often with a public client population experiencing homelessness, substance use disorders, and/or severe and persistent mental illness, and/or unpredictable behavior.
• Frequent interruptions and demands; frequent noise.
• Ability to work outside of normal business hours, including nights, weekends, and holidays.