Call Center Specialist

Overview

Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970. We are a mission focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in our community who need it most - uninsured individuals, families, the homeless, and migrant workers. As a Community Health Center we value a culture of equity, diverse perspectives, and life experiences.

Our organization embraces innovation, collaboration, and work-life harmony.

Location:

West Salem Clinic | 1233 Edgewater St. NW, Salem OR 97304

Job Status:
Full-time, Monday - Friday, with rotating Saturdays

• As our friendly, courteous, and professional Call Center Specialist, you will be the first point of contact for patients, clients, and all others that call into our clinic.
• You will schedule patient appointments, accurately record insurance information, and verify patient demographic information in the Next Gen Electronic Health Record software platform.
• Using your strong customer service skills and organizational knowledge, you will provide pertinent information to our callers, problem solve, and route phone calls to the appropriate staff as needed.

• High school diploma or equivalent.
• Proficient typing skills and familiarity with computers.
• Strong interpersonal skills and the ability to work efficiently, responsibly, and independently in a fast-paced environment.
• Bilingual in English/Spanish.

• Healthcare insurance plans:
  Medical, Dental, Vision
• Group Life:
  Short-Term & Long-Term Disability 100% paid by employer
• 403(b) retirement plan with 2% of employer contribution and up to 3% employer match
• Flex Spending Account
• PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows
• 7/12 Paid Holidays a year + 2 paid floating holidays for full-time positions
• Continuing Education & Training Benefits
• Employee Healthy Living Program – Gym Membership & Smoking Cessation

At NWHS, your work matters! Join a mission-driven organization dedicated to improving the health and well-being of underserved and resilient communities. Be part of a compassionate, forward-thinking team that values collaboration, inclusion, and innovation in delivering exceptional services and community support.

To join our team please visit our website:
Employment (northwesthumanservices.org)

For more information, contact the HR/Recruiting Department at: HR |

All candidates who receive a written offer of employment will be required to undergo a criminal records check.

Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees.