Case Manager - Community Action Reentry Services

GENERAL DESCRIPTION

The Case Manager will work collaboratively to assist individuals exiting incarceration during their transition from carceral settings into stable housing and community-based supports. This role includes engaging individuals pre- and post-release, assisting with securing and maintaining housing, and coordinating services that support successful reintegration and reduce recidivism.

The Case Manager will work closely with law enforcement, community corrections, behavioral health providers, and community partners to connect participants to behavioral health services, substance use disorder treatment, workforce development, education, and other supportive resources. This position emphasizes relationship-based case management, housing stability, and coordinated systems engagement to support long-term community success.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High School Diploma or GED.
• Two years of related social service experience or direct client care. Experience working in human services, criminal justice, or work with adults with barriers is preferred.
• Equivalent combination of education and experience may be considered.

• Driver qualifications are required for this position. Valid driver license, insured vehicle available for use on the job, and a satisfactory driving record for the previous three years are required.
• Candidate must pass a comprehensive MWVCAA background screening prior to employment.
• Candidate must pass pre-employment and random drug/alcohol screenings.
• Basic Life Support/First Aid Certification is required within first 30 days of hire.

• Basic proficiencies in computers, MS Office products, database software, and web tools.
• Experience and comfort working with a diverse population including individuals with complex needs and justice system involvement.
• Ability to build professional relationships with law enforcement, correctional staff, and multidisciplinary partners.
• Demonstrates tact, diplomacy and empathy when communicating with clients, staff, and program partners.
• Successful multitasker that can adapt and work in a flexible environment.

This job description is not intended to be all-inclusive. Employee will also perform other reasonably related duties as assigned by immediate supervisor and management as required.

• Engages individuals prior to and following release from incarceration to support transition planning, housing placement, and service linkage.
• Coordinates with law enforcement, community corrections, and correctional facility staff to support continuity of care and successful reentry.
• Works with program staff and participants to identify resources that will support each client's individual needs, goals, and desired outcomes.
• Identifies barriers to successful reintegration and works collaboratively with partners to mitigate risks that may contribute to recidivism.
• Assists participants in securing stable housing, employment, and building community connections to help maintain housing stability and self-sufficiency.
• Develops and maintains collaborative relationships with behavioral health providers, substance use disorder treatment programs, workforce development partners, educational institutions, and other community-based organizations.
• Assist with transporting participants to crucial meetings and appointments as needed.
• Enters data into multiple databases which includes client tracking, follow-up, and support as required.
• Participates in multidisciplinary case conferencing and coordinated care planning as required by program funding.
• Establishes and maintains relationships with landlords and property managers to facilitate housing placement, promote successful tenancy for re-entry clients, support long-term housing stability, and prevent housing loss through early intervention and coordinated support.
• Respects confidentiality at all times.

• Consistent punctuality and reliable attendance are essential requirements for this role.
• Ability to work effectively and maintain positive, professional relationships with team members and clients.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Specific vision abilities required by this job include close vision and ability to adjust focus.
• Occasionally lift up to 25 pounds.
• Occasional driving in all weather conditions.
• Ability to move about the workspace.
• Ability to reach and/or extend to access materials or equipment.
• Ability to ascend and descend stairs safely and repeatedly.
• Ability to navigate multiple floors with or without the use of an elevator when necessary.
• Ability to reach and/or extend to access materials or equipment.
• Ability to navigate uneven ground and/or varying housing settings.
• Ability to walk or stand for extended…