Student Services Advisor

Job Title:

Student Service Advisor

Reports To:

Director of Education

FLSA:
Exempt

Under the direct supervision of the DOE, the Incumbent is responsible for managing the department, tracking performance metrics, advising and assisting students and faculty.

The Student Services Advisor (SSA) position is one of student advocacy. The SSA will become the empathetic sounding board for the student. Will lead the department and works closely with the Faculty, Registrar, other Student Services staff (varies by campus), and other department managers.

The Student Services Department’s primary goal is to provide resources for outreach programs and educational resources which will assist the students in achieving their educational and personal goals.

• Ensure adherence to department policies and procedures as well as policies and procedures for students from the Student Handbook.
• Develop active success plans for individual students and monitor outcomes.
• Work closely with Program Directors and Campus President on Proactive Retention Strategies ensuring persistence of completion rates that exceed the accrediting benchmark.
• Facilitate retention strategies for current students as well as fresh start and re‑enter students.
• Establish and provide community resources for student support to help eliminate barriers to completion.
• Work closely with the Campus President, Department Managers and Faculty to provide strong student advocacy and support.
• Document all student outcomes and activities in the Transcripts database.
• Head the ARC committee including responsibility for;
  Changes of Status, Living Expense Loans, and the re‑entry process.
• Head the Graduation Committee.
• Participate in communication meetings. Attend regularly scheduled academic, start, placement, and management meetings. Participate in student orientations, graduations, advisory board and quarterly curriculum development meetings, and other school events as required or requested by the College.
• Other responsibilities as assigned by the DOE.
• This job description is not intended to be an exhaustive treatment of the duties and responsibilities of the Director of Student Services.

A Bachelor’s degree is preferred, but we will consider candidates with commensurate experience and education, with a minimum of two years of management experience. Prior experience in student support services or counseling is preferred.

SSA must be available to staff and students via email, phone, Microsoft Teams and/or Zoom.

• Establish an on‑campus and a virtual support schedule, as approved by the DOE.
• Provide own internet service.
• Assist in meeting campus retention rate.
• Attend quarterly all‑staff meetings to stay connected.
• Maintain exclusivity to the Institute of Technology.
• Commit to continuous improvement as an educator by attending trainings and professional development opportunities as desired or as assigned.
• Attend one graduation ceremony a year.
• Participate in school‑sponsored activities.

• Ability to work well with a wide range of personalities, both virtually and in person
• Ability to work flexible hours that allow for and promote adequate student engagement (ideally to include day and evening hours)
• Ability to conduct classes in a remote classroom environment with minimal distractions
• Maintains a high‑performance environment characterized by strong team orientation
• Communicates regularly with other staff toward defined goals and/or required results
• Self‑motivated to improve the quantity and quality of work performed, displaying a high level of effort and commitment
• Operates effectively within the organizational structure, always demonstrating trustworthiness and responsible behavior
• Demonstrates eagerness to learn and assume responsibility; seeks out and accepts increased responsibility; displays a "can do" approach to work.
• Shows persistence and seeks alternatives when obstacles arise; seeks alternative solutions; does things before being asked or forced to by events
• Works within the system in a resourceful manner to accomplish reasonable work goals; shows flexibility in response to process…