Account Services Representative - Banking

Do you enjoy working with people and have a background in banking? Come show off your customer service skills while adding value to a high performing team and assist us in providing high level service to our beloved community. You will do all of this in a fun work environment where you will be appreciated, supported, empowered and cared for.

Pioneer Trust Bank is a long established, local community bank, and we are looking for a talented Account Services Representative to add to our team. This role is responsible for providing our customers with an exceptional banking experience. Account Services personnel are responsible for a variety of tasks including opening new accounts and recommending other banking services, answering an array of customer inquiries and maintaining a working knowledge of bank services in a courteous and professional manner.

This position is an in-person position located at 109 Commercial St. NE, Salem, Oregon

Job Type: Full Time/Non-Exempt

Hours:

Mon-Thurs 8:15am-5:15pm, Fri 8:30am – 5:30pm, Occasional overtime

Salary: $3,000 - $4,000 Monthly (DOE)

• Create rapport with customers to build relationships and provide outstanding service.
• Open and close checking and savings accounts, TCD’s, IRA’s and safe deposit boxes.
• Assist customers with stop payments, check orders and IRA distribution/contributions.
• Answer basic online banking questions, balance customer statements and provide notary services.
• Complete account maintenance including address changes, account updates, sweeps and automatic funds transfers
• Scan and maintain customer account documents.
• Learn and understand bank and position workflow and prioritize daily duties.
• Understand and ensure compliance with the Bank Secrecy Act and other banking regulations.

• Are willing to learn and maintain in-depth knowledge of current bank products and Services.
• Understand the importance of regular and reliable attendance.
• Have a high school diploma or equivalent.
• Have 2 years banking experience (preferred).
• Bring 2 years customer service experience and phone protocol.
• Experienced with general office equipment such as copier, scanner, 10-key, filing.
• Experienced with Microsoft Office including Word, Excel, and Outlook.
• Work professionally with customers and co-workers.
• Can communicate effectively in-person, via phone and email.
• Pay close attention to detail and accuracy.
• Are able to work independently and as part of a team.

Pioneer Trust Bank is committed to work life balance and proud to offer a competitive salary and benefits package that includes:

• Medical (85% of employee coverage paid by company)
• Dental (85% of employee coverage paid by company)
• Vision Insurance (85% of employee coverage paid by company)
• 401(k)
• Life and Long-Term Disability Insurance (100% company paid)
• Generous Profit Sharing
• Health & Dependent Care Reimbursement Accounts
• Employee Assistance & Wellness Program (100% company paid)
• Vacation & Sick Leave
• Up to 11 Paid Holidays
• Tuition Reimbursement
• Banking Privileges
• Ongoing professional development, team building and recognition

Pioneer Trust Bank, N.A. is an EEO employer and is dedicated to an organizational culture of inclusivity. For more information about us, please visit