Customer Service Analyst
Listed on 2026-02-24
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Customer Service/HelpDesk
Technical Support, Customer Success Mgr./ CSM
As a Customer Success Manager, your focus is on advocating for customer needs and facilitating positive interactions between customers and resources across Oracle. This involves resolving post-sales non-technical customer issues and tracking our customers' overall health, success, and satisfaction.
In this role, you will serve as the lead customer liaison for an assigned group of Customer accounts and facilitate one-on-one meetings with representatives from strategic accounts. You will be responsible for managing internal projects, such as creating internal training curricula and schedules, presenting across lines of business, identifying and driving productivity improvement opportunities, coordinating, preparing, and qualifying Reference referrals to support Sales efforts.
In addition, you will drive the contract renewal process for Oracle Customers by ensuring their ongoing satisfaction.
Contributing individually and as a team member, providing direction, and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in areas of specialization.
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