Branch Operations Support; Public Benefits Specialist - Entry | Bilingual : English​/P

Branch Operations Support (Public Benefits Specialist – Entry)

English/Pashto and/or English/Farsi bilingual preferred.

Posting Date: 01/09/2026

Final date to receive applications: 01/18/2026

Agency: Department of Human Services

Salary Range: $3,705 - $4,833

Position Type: Employee

Position Title B>:
Branch Operations Support (Public Benefits Specialist – Entry)

Equal Opportunity

Employer:

The Oregon Department of Human Services is proud to be an equivalent opportunity employer. We encourage applications from historically underrepresented racial/ethnic groups, women, people with disabilities, veterans, LGBTQIA2S+ community members, and others.

Opportunity awaits! Empower Individuals & Families—Support, Guide, and Make an Impact!

Oregon Eligibility Partnership (OEP) supports state staff determining eligibility for medical, food, cash and childcare benefits and manages the ONE Eligibility System. OEP operates on principles of service equity, customer service, consistency and operational efficiency, partnering with the Oregon Health Authority (OHA) and the Department of Early Learning and Care (DELC).

• Create a welcoming environment for the public with friendly, respectful, professional, and courteous service.
• Manage incoming mail and multiple email accounts.
• Answer phones with the appropriate좜 phone system, responding to client questions about programs and case‑specific information.

• Explain agency notices, case and benefit issuance statistics to clients.
• Explore alternative resources appropriate for clients in office or on phone, maintain resource information and provide directions to access services.
• Manage incoming mail and multiple email accounts.
• Answer phones with the appropriate phone system, responding to client questions about programs and case‑specific information.

• Complete initial computer screening to determine prior case history or current eligibility.
• Screen eligibility potential for all ODHS programs and provide applicants with procedural information to apply for said programs.

• Two years of experience working in a reception area or call center interviewing or providing customer service with a high volume of work, OR
• Associate degree in Behavioral Science, SocialಿತುScience, or a related field and six months of experience in a busy reception area or call center, OR
• Equivalent combination of education, training and experience.

• Experience engaging with the community, assessing resources and supporting a diverse population.
• Experience communicating, managing multiple priorities in a fast‑paced environment, maintaining attention to detail.
• Experience navigating evolving policies and procedures, demonstrating adaptability and commitment to continuous learning.
• Experience implementing equitable practices and applying diversity, equity, and inclusion principles effectively.
• Experience analyzing, applying and communicating rules and regulations.

• Cover letter required. Clearly describe how you meet the minimum qualifications and essential attributes; include a detailed work and education history.
• Provide a resume; if a degree is required, be prepared to verify education.
• The State of Oregon does not request age, date of birth,aired attendance or graduation dates.
• Use of AI software during assessments is prohibited bancly stated.
• Monitor email and Workday account for updates; additional information may be requested.
• Posting closes at 11:59 PM (PDT/PST) on the Final date to receive applications; complete public‑records and veterans‑preference questionnaires upon submission.

• Work location:
  
  In‑person office environment.
• Environment:
  Direct public interaction, including high‑pressure situations.
• Workspace:
  Cubicle‑based and front desk with frequent interruptions, high noise level.
• Setting:
  Fast‑paced, constantly evolving policies and procedures.
• Physical demands:
  Repetitive motions, prolonged sitting, daily computer use.
• High‑volume computer work and keyboard Māori within a dynamic team Bringing.
• Hours:
  
  Monday–Friday,…