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Customer Service Rep

Senior CSR Lead & Coach — Call Center Operations

Job in Salem, Marion County, Oregon, 97308, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-01-12
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below
A leading technology firm is seeking a Senior Customer Service Representative in Salem, Oregon, responsible for leading and coaching a team of agents to meet program objectives. Candidates must have a High School Diploma and at least 2 years of call center experience, along with leadership capabilities. This role involves providing feedback on calls and assisting with daily operations to ensure service level agreements are met.

The company offers competitive compensation and a commitment to equal employment opportunities.
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Position Requirements
10+ Years work experience
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