Specialist; Limited

Job Title

Real  (Limited Duration)

Oregon Department of Transportation – Driver and Motor Vehicles Division (DMV), Salem, Oregon

$3,856 - $5,325 per month (non-PERS). Posted for the period 01/07/2026 – 01/14/2026.

Assist the public with obtaining Real  identification cards and related services at the North Salem DMV. This is a limited duration appointment expected to end on or before June 30, 2027, with the potential to become permanent.

• Help the public with obtaining Real , instruction permit or identification cards.
• Serve as a primary representative in the office for Real .
• Accurately produce photo licenses, instruction permits and identification cards.
• Administer, correct and explain driver license knowledge test. Conduct vision tests.
• Explain state and federal requirements for different driver and identification transactions.
• Provide exceptional customer service while following privacy laws.
• Communicate clearly with customers from diverse backgrounds to accurately answer complex questions.
• Collaborate with office leaders and managers to ensure efficient operations related to issuing Real .
• Examine documents for eligibility prior to issuing credentials.
• Prepare daily reports and balance transactions at the end of each day.
• Travel to other offices in the region to perform relief work.
• Work is performed in a DMV office setting with extensive face‑to‑face interaction with the public.
• Must be able to type at least 30 words per minute with a high level of accuracy. A typing assessment will be conducted at the time of interview for selected candidates.
• To request a copy of the position description, please email ODOTRecruitmentgon.gov.

• Two years of public contact/customer service experience involving dealing with the public in person or by phone providing information about services/programs or explaining and/or applying rules, regulations and procedures.
• Experience or training using computers to retrieve and input data.
• Three months experience collecting money and making change.
• Completion of an associate’s degree will substitute for one year of the public contact experience.

• Experience working in a fast‑paced environment and dealing with stressful situations.
• Demonstrated computer literacy and reading comprehension skills.
• Experience providing excellent customer service.
• Experience handling multiple assignments with frequent interruptions.
• Experience effectively interpreting complex rules and policies to customers or clients.

• Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more.
• Comprehensive and equitable base salary offer within the listed range. Salary will be determined by an equal pay assessment.
• Salary range listed is the non‑PERS monthly salary range. If you are already a participating PERS member or become PERS eligible, the salary range will increase by 6.95%.
• Public Service Loan Forgiveness opportunity.

• Complete the application or attach a resume. Include dates (MM/YYYY) for each employer. Contact the recruiter if you have questions about how to fill out experience fields or attach a document.
• Complete the questionnaire. Answer the checkbox‑style questions before submitting the application.
• After submitting, respond to the public records request authorization and gender identity questionnaire.
• If you are a veteran, you may receive preference. Upload needed documents after submitting. For privacy reasons, do not attach military service documents to your application or combine them with other attachments.

• For questions, call  or email ODOTRecruitment
  
  TPgon.gov.

• We do not offer visa sponsorship. If hired, you must complete the I-9 form confirming you can work in the U.S. We are not an E‑Verify participating employer.
• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an education institution during the application process.
• We may use this recruitment to fill multiple or future vacancies.
• We will conduct name‑based and fingerprint‑based criminal background checks on final candidates under consideration.
• You will be represented by the Service Employees International Union (SEIU).

ODOT is an Equal Employment Opportunity and affirmative action employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws. Applicants with a disability may request a reasonable accommodation. For questions or complaints about EEO/AA/ADA, contact 1‑877‑336‑6368. This information is available in alternative format by contacting ODOT Recruitment at 503‑986‑3700.

Oregon Relay Service can be reached by calling 711.