Branch Operations Support; Public Benefits Specialist, Entry | Bilingual English​/Dari

Branch Operations Support (Public Benefits Specialist, Entry) | Bilingual English/Dari required

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RISE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Empowering individuals and families by providing tailored support and guidance through Self Sufficiency Programs (SSP)—this role serves as a vital link between customers and program staff, offering case aid services, clarifying policies, and helping meet urgent needs such as SNAP benefits and service payments.

Initial Posting Date: 01/02/2026
Final date to receive applications: 01/11/2026
Agency: Department of Human Services
Salary Range: $3,705 - $4,833
Position Type: Employee
Position Title: Branch Operations Support (Public Benefits Specialist, Entry) | Bilingual English/Dari required

• Act as the first point of contact in most field offices, welcoming families and providing a supportive environment.
• Support office infrastructure and day‑to‑day operations.
• Assist Oregonians with the online Oregon Eligibility system for ODHS, OHA, and DELC programs in person, by phone, or via email to resolve questions.
• Provide support using a trauma‑informed lens.
• May perform financial desk responsibilities.
• Assist with business functions within the office.

• Two years of experience in a reception area or call center handling high‑volume customer service or interview work; OR
• An associate degree in Behavioral Science, Social Science, or a closely related field plus six months of reception or call center experience; OR
• An equivalent combination of education, training, and experience.
• Bilingual in English and Dari. The offer is contingent upon passing a language proficiency test; a 5% differential may apply.

• Front‑desk management experience in a welcoming environment.
• Ability to gather detailed, accurate information to assess eligibility and determine services.
• Clear communication of program rules, procedures, and eligibility to diverse clients.
• Proficiency in Microsoft Office (Word, Excel), internet browsing, online research, and email management.
• Accurate and efficient data processing.
• Customer‑service experience showing active listening, empathy, and respect for diverse clients.

• Locations:
  Offices and community sites.
• Environment:
  Direct public interaction, high‑pressure situations, frequent interruptions, and high noise levels.
• Physical demands:
  Prolonged sitting, repetitive motions, computer use, keyboarding.
• Hours:
  
  Monday–Friday, 8:00 AM – 5:00 PM (scheduling details to be determined).
• Occasional travel for meetings, training, and related activities.
• Requires a trauma‑informed approach and ability to handle stressful situations.

• Criminal history and background check will be conducted for finalists; adverse findings may lead to disqualification.
• Visa sponsorship is not offered. I‑9 and E‑Verify completion required within three days of hire.
• A valid driver’s license and acceptable record are required.

• ODHS Employee Resource Group communities.
• Cost‑of‑living adjustments.
• Annual salary increases up to the top of the listed range.
• Comprehensive benefits package.
• Potential eligibility for Public Service Loan Forgiveness Program.

• Veterans and Oregon National Guard service members receive candidate preference. Submit documents separately from the Resume/CV field.

• Permanent, full‑time position represented by SEIU.
• Recruitment may be used to fill future vacancies in the same class.

Contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA) or job‑specific questions.

• Recruiter:
  Nadja Rue. Include job requisition number REQ-192254 when you contact.