Senior Analyst Eligibility Operations

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose‑driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate.

And we do it all with heart, each and every day.

• Oversee and ensure the accuracy and compliance of eligibility protocols and standards for department processes.
• Analyze data and conduct verification checks to ensure the accuracy and completeness of all documentation.
• Create tools, gather data, and conduct analysis in the development of processes to define and measure across the department and multifunctional areas.
• Lead and assist with new products and services impacting the department.
• Identify and implement enhancements to processes and systems resulting in operational efficiencies and improvements.
• Ensure full compliance with relevant regulations, contractual obligations, and internal policies when assessing eligibility data and department processes.
• Evaluate complex or high‑visibility cases, identify risk and recommend appropriate measures to manage risk.
• Collaborate with other departments to address inquiries, clarify eligibility requirements, enhance processes, and resolve concerns.
• Solve complex problems, take a new perspective on existing solutions, research and respond to eligibility and other enrollment related issues.
• Identify opportunities to streamline and enhance the eligibility determination process, making key recommendations to management for review.
• Generate reports and analyze eligibility data to identify trends, patterns, and insights.
• Develop training materials and conduct training sessions for employees or stakeholders involved in or connected with the eligibility process.
• Manage assigned projects and ensure project plans and work tasks are in alignment with overall department and organizational goals; manage multiple tasks and shifting priorities.
• Operate independently and take initiative, anticipate and prevent problems and roadblocks before they occur, provide accurate and timely results.

• 3-4 years of operational experience within Eligibility or Healthcare Benefit Administration.
• Ability to manage high work volume and oversee a variety of incoming workflows, manage multiple tasks and shifting priorities.
• Provides accurate and timely results, delegates and follows up as needed.
• Excellent written and verbal communication skills which demonstrate the ability to interact courteously, effectively, and succinctly with a diverse range of stakeholders across business units with both internal and external customers; skills include listening and comprehension, constructive feedback, spelling, grammar, proofreading, and telephone communication.
• Demonstrated ability to creatively solve problems and create improvements.

• Possess sound knowledge of Meritain Operational processes.
• Experienced with analytic tools/languages such as Sales Force, Tableau, Access, etc. to analyze large data sets from multiple data sources.
• Ability to successfully interact with members across business units and with external clients.
• Ability to communicate effectively and succinctly with a diverse range of stakeholders, both verbally and on paper, and with all levels of an organization.

• Bachelor Degree or High School diploma/GED and equivalent work experience.

Anticipated Weekly Hours 40

Time Type Full time

Pay Range
$46,988.00 - $
This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above.

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