Receptionist, Administrative​/Clerical

Responsibilities

In the role of Receptionist, you will be responsible to provide office support for the Community.

• Resident Relations – answer questions, complete onboarding tasks, solve problems and provide solutions that are beneficial for both resident and community.
• Aid residents, family members and/or vendors with questions/concerns and direct them to the appropriate person/place in the community.
• Answer incoming calls and greet walk‑in traffic in a polite professional manner.
• Assist potential residents by completing initial discovery, answering general questions and scheduling appointments for follow up with the sales leader; making sure to direct/pass messages to the appropriate party.
• Complete discovery sales calls as needed and schedule appointments for the sales leader.
• Provide back up support and assistance to the Enrichment Coordinator as needed.
• Suggest and drive resident, visitor and guest participation in completing the survey questionnaire.
• General Community Paperwork – responsible for mail, marketing packets, menus, print schedules, thank you cards, mass market emails, etc.
• Keep staff and resident records current.
• May perform other duties as needed and/or assigned.

• High School diploma or GED.
• Previous experience providing office support preferred.
• Thorough knowledge of Microsoft Office Suite and ability to quickly learn other programs.
• Proven customer service skills.
• Effective communication skills, both written and verbal.
  
  Self‑starter, team player, not afraid to jump in and assist where needed.

• Paid holidays and PTO.
• Employees may receive annual anniversary rewards dependent on classification, starting at $500 for Full Time employees.
• Employees may be eligible to receive an Annual Scores Reward of $500 (Full Time) or $250 (Part Time) based on community survey results.
• Benefits package also includes Health, Dental, Vision, and Life Insurance.
• Retirement Savings Plan / 401(k) employer match.
• Tuition reimbursement (U.S. Based Communities).
• Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location.

We create communities where employees thrive in their work, helping our residents thrive in their homes.