Receptionist - Bilingual

OUR MISSION

MID-WILLAMETTE VALLEY COMMUNITY ACTION AGENCY INVESTS IN PEOPLE AND THEIR FUTURES TO REDUCE THE IMPACTS OF POVERTY.

The Administration Receptionist is responsible to provide telephone coverage, reception, and clerical assistance. This may include distributing mail, word processing, photocopying, filing, or other projects as assigned.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school diploma or general education degree (GED)
• One year of office/clerical related experience
• Equivalent combination of education and experience may be considered

• Driver Qualification Status is not required for this position.
• Candidate must pass a comprehensive MWVCAA background screening prior to employment
• Successful registration with the Central Background Registry of the Child Care Division.
• Candidate must pass pre-employment and random drug/alcohol screenings.

• Demonstrates tact, diplomacy and empathy when communicating with clients, staff and community partners.
• Basic proficiencies in computers, Microsoft Word, Excel and Outlook, database software, and web tools.
• Effective interpersonal communication skills, in both oral and written form.
• Bilingual English-Spanish skills are required for this position.
  • To qualify as bilingual, staff must pass a bilingual exam demonstrating fluent speaking, reading, and writing in English and Spanish. Required bilingual staff will receive a pay differential based on language test results.

This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

• Answers multi-line telephones in a positive, timely manner. Provides basic program information for all agency programs. Screens and transfers calls appropriately. Takes thorough and accurate telephone messages, and delivers them promptly. Checks agency voicemail regularly and returns calls when applicable.
• Greets visitors to the office. Provides friendly, informative service to all visitors. Provides pamphlets and other basic program information. Connects visitors with programs by providing contact and site address.
• Assists visitors by answering questions, seeking out appropriate staff to assist them, or making referrals. Ensures that all visitors, staff and guests are greeted promptly, listening to ensure for understanding and directed in a professional, calm demeanor.
• Processes incoming and outgoing agency mail. Utilizes postage meter and other office equipment. Date stamps correspondence and distributes it appropriately and promptly. Takes mail to the post office at the end of each day, and couriers to agency sites as scheduled.
• Provides clerical support whenever possible in the areas of typing, photocopying or other administration projects. Maintains admin supplies and contact service personnel for copier and postal machine issues.
• Ensures stamps, vouchers, gift cards, bus passes and A/P checks are logged and secured at all times per Finance Department instructions. Distributes paychecks according to procedures, including checking I.D. and requiring staff to initial the paycheck pick-up list.
• De-escalates visitors that may have complaints or demand to speak to staff. Contacts 911 in an emergency, and uses the all-call phone alert to staff of fire or other emergency according to procedures. Reports suspicious activity promptly to management, and carries out instructions.
• Follows HR procedures with new staff during New Staff Orientation, and other HR events such as hiring events or committee meetings to ensure the conference rooms are booked in advance.
• Administers the volunteer registration process for agency volunteers. Submits background checks in a prompt manner, follows up and reports status of clearing weekly to managers with volunteer projects such as Warming and Outreach.
• Rotates kitchen duty (clean-up and coffee-making) with other programs in the Main Office.
• Complies with MWVCAA safety and…