Front Desk Assistant; Public Service Representative

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Front Desk Assistant (Public Service Representative
3)

State of Oregon - Office of the Governor

Salem, Oregon - Oregon State Capitol

$3608.00 - $4749.00

Full-Time, Monday
- Friday, 8:00 a.m.

- 5:00 p.m.

The Front Desk Assistant serves as a key member of the Governor’s Office team
, providing a professional, welcoming presence for visitors and ensuring smooth office operations. This role is essential in representing the Governor’s Office with courtesy and efficiency, supporting dignitaries, agency directors, legislators, and stakeholders. The position requires strong organizational skills, discretion, and a commitment to the State of Oregon’s values of integrity, equity, and public service.

Joining our team offers the opportunity to make a meaningful impact by supporting the Governor’s Office and contributing to Oregon’s mission of public service. You will work in a dynamic environment at the State Capitol, serving as the first point of contact for dignitaries, legislators, and stakeholders while gaining valuable experience in government operations and protocol.

• This position is eligible for on-site, in-office work will be required.
• Work/life balance, 11 paid holidays a year, and a competitive benefits package.
• Advancement and learning opportunities that will help grow your career with the State of Oregon.
• Get There - Oregon’s easy‑to‑use carpool matching tool and trip planner.

• Uphold the office mission, values, and ethos; represent the office with professionalism and a cooperative attitude.
• Support a culture of diversity, equity, and inclusion in all interactions.
• Open and close the office daily; ensure readiness for business hours.
• Screen and accompany invited guests following safety protocols; provide a welcoming presence for dignitaries and stakeholders.
• Open and close the ceremonial office as needed for scheduled meetings.
• Answer and direct calls from the front desk phone line.
• Follow safety protocols and exercise judgment in determining appropriate actions, including contacting law enforcement if necessary.
• Sort, scan, and distribute incoming mail; prepare outgoing mail and packages using USPS, UPS, and other services.
• Maintain a clean and professional appearance of the lobby, conference rooms, kitchen, and common areas.
• Review and manage conference room schedules; resolve scheduling conflicts.
• Coordinate maintenance and repairs for office equipment.
• Manage office supplies, including ordering and inventory control.
• Oversee office archiving and ensure compliance with state archival rules and procedures.
• Serve as safety coordinator during emergencies, guiding staff to designated evacuation sites.
• Contribute to administrative team projects and directives; follow through on assigned tasks.
• Perform special projects and other duties as assigned.

• Review and tag voicemails for follow‑up.
• Upload and process hard copy mail in the constituent database.
• Prepare and send correspondence, including information packets, certificates, and cards.
• Elevate constituent inquiries requiring additional casework to senior staff or the Director.
• Perform other duties as assigned.

• Three years of experience in customer service, public contact, or administrative support roles that involved frequent interaction with the public.
• OR an Associate’s degree in business or public administration, or a related field AND one year of experience in customer service or administrative support.
• OR any combination of education and experience equivalent to three years of public contact or administrative support work.

• Strong interpersonal and communication skills; ability to interact professionally with high‑level…