National Service Operations Coordinator

The Team You’ll Work With

NYC Service is a division of the Mayor’s Office that provides meaningful access, opportunity, and resources for communities to come together and answer the call to serve NYC. We envision a city where New Yorkers are united by service and together, build a culture where New Yorkers uplift one another and take responsibility for the success of our city. To learn more about NYC Service, visit nyc.gov/service.

The National Service Operations Coordinator will support operations, data management, and evaluation for NYC Service's Ameri Corps program, NYC Civic Corps, reporting to the National Service Operations Director. Responsibilities include, but are not limited to the following:

• Lead and monitor the onboarding process for 150+ incoming Ameri Corps members.
• Develop and update internal procedures for collecting and tracking member eligibility documents.
• Lead members' enrollment in administrative systems (e.g., payroll, healthcare, and time sheet tracking) and support staff in addressing member inquiries regarding these systems.
• Support and track specific elements of the Ameri Corps compliance process, including quarterly reimbursement reports and site monitoring.
• Regularly review and make suggested updates to departmental operations manual and other program guides.
• Track program spending and work with the National Service Operations Director to prepare invoices, process payments, and present monthly spending reports.

• Develop and coordinate the monthly collection, tracking, and reporting of metrics from organizational partners and members.
• Update and administer member and host site pre- and post-service survey distributions.
• Compile and analyze data from surveys, monthly reports, and evaluations throughout the service year.
• Prepare program data for presentation to internal and external stakeholders, including visual tools and written reports.
• Support National Service Operations Director in preparing and submitting funder letters of interest, progress reports, and grant reports.
• Support migration of relevant program data from existing spreadsheets into the Salesforce CRM database.
• Develop, implement, and train staff in processes to maintain and update Salesforce data, ensuring information is accurate and complete.
• Participate in intradepartmental data committees to address data management, reporting needs, and process improvement.

• Represent NYC Service at select events.
• Be available on select weekends and on select evenings for projects.
• Provide project support with other service activities and programs, as needed, including emergency volunteer response.
• Support City initiatives as needed, including but not limited to possible emergency response and recovery.

• You have experience or comfort in individual counseling, problem-solving, and guiding others through complex circumstances.
• You have the ability to manage multiple projects simultaneously.
• You are capable of managing against goals and working under tight deadlines.
• You have strong written and oral communication.
• You have experience in relationship management.
• You have strong computer skills.
• You have excellent organizational and administrative skills.
• You have the ability to work both independently and as an effective team member.
• You have the ability to work beyond traditional working hours and schedules.

• 1. A baccalaureate degree from an accredited college and two years of experience in administration, research, management, analytical work, community work or community activities; or
• 2. A four-year high school diploma or its educational equivalent and six years of experience as described in "1" above; or
• 3. A satisfactory equivalent combination of education and/or experience. However, all candidates must have at least one year of experience in administration, research, management, analytical work, community work or community activities.

• You have experience with Salesforce and/or Airtable, a plus.
• You have bilingual abilities, a plus.
• You have…