Freelance Brand Expert

Job Overview

Charlotte Tilbury is currently recruiting Freelance Brand Experts to join the team. This position will be part of the Charlotte Tilbury freelance Brand Expert team. As a member of the team you will need strong artistry, sales, and service talents. You will teach customers Charlotte’s secrets of artistry learned in over 20 years of working at the top of the industry with top celebrities and brands.

You will deliver Charlotte’s philosophy of artistry made easy and be part of building an amazing beauty business. You will need to be sales‑driven and have experience in beauty and retail.

The Freelance Brand Expert role is responsible for promoting and creating makeup magic in store, always representing the ethos, products, and image of Charlotte Tilbury. Working as part of an elite team, the role drives business in store through exceptional makeup artistry and customer service, reflects the brand values and customer base, and achieves sales targets through an amazing experience and exemplary service.

This role exudes passion and enthusiasm for Charlotte Tilbury, delivering her philosophy of artistry made easy along with a unique and personalized shopping experience.

• Sales
  • Strive to achieve event sales goals and sales‑per‑hour target
  • Create brand awareness through the sharing and demonstration of product knowledge
  • Demonstrate entrepreneurial spirit within the parameters of company guidelines
• Customer Service
  • Lead by example to promote the Tilbury Touch and exceptional customer service
• Team Work
  • Demonstrate a positive and cooperative approach towards work and colleagues
  • Assist and maintain an atmosphere of open, positive communication, professionalism, and creativity at all times
• Operations
  • Ensure the counter/gondola is "customer ready" from open to close of business
  • Maintain excellent counter hygiene standards; clean display units, tools, and testers throughout the day
  • Assist with maintaining required inventory levels, including stock counts, rotation, and timely replenishment
  • Assist with visual merchandising, new launch displays, and collateral placement through communication with Sales and Artistry Executive
  • Assist in the execution of events
  • Maintain consistent communication with Brand field team regarding counter/gondola needs or concerns
  • Maintain high standards managing schedule, clocking in and out, and submitting timesheets on payroll application (allwork)

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