Team Leader, Restaurant​/Food Service

Overview

The Team Leader for the Sal’s Pizza Store plays a pivotal role in directing and coordinating employees to carry out their daily job responsibilities effectively. This position is essential to ensure that customers have a satisfactory experience through excellent service and operational efficiency. The Shift Leader will be responsible for training employees and ensuring strict adherence to company policies and procedures.

• Assist in directing and supervising employees during shifts.
• Foster a positive and collaborative team environment.

• Ensure the smooth flow of operations within the pizza shop.
• Oversee the preparation, cooking, and delivery of pizzas to meet quality standards.

• Prioritize customer satisfaction by providing exceptional service.
• Address customer inquiries and concerns promptly and professionally.

• Conduct training sessions for new and existing employees.
• Ensure all staff members are well-versed in company policies and procedures.

• Monitor and enforce adherence to health and safety regulations.
• Uphold company standards and policies at all times.

• Minimum of 1 year of experience in a managerial or supervisory role.
• Proven experience in a leadership role within a fast-paced food service environment.
• Strong interpersonal and communication skills.
• Ability to motivate and inspire a team to achieve operational excellence.
• Knowledge of food safety regulations and best practices.
• Familiarity with pizza preparation and delivery processes is a plus.

• High school diploma or equivalent.
• Previous experience in a supervisory or leadership role within the food service industry.

• Shift-based work, including evenings, weekends, and holidays.
• Fast-paced and dynamic environment.