General Manager - Sales​/Operations Manager

Overview

At Drybar, it's about more than blowouts — it's about people, culture, and connection
. We're built on one simple idea:
No cuts. No color. Just blowouts. But what truly sets us apart is the family-like culture and top-notch guest experience we've intentionally created inside of our shops.

We're seeking an experienced, confident Shop Manager who leads from the floor, sets the tone for our shop, and consistently upholds the standards that define the Drybar experience. This is a hands-on leadership role for someone who thrives in a fast-paced environment, approaches challenges with confidence, and shows up for their team with consistency, care, and accountability. Our ideal candidate leads by example, supports the team, and ensures every stylist, bartender (aka front desk associate), and guest feels welcomed, supported, and truly taken care of.

• Love leading people and developing strong, well-supported teams
• Thrive in a fast-paced, high-volume environment
• Lead with confidence, empathy, and accountability
• Solve problems quickly and calmly — no freezing under pressure
• Take ownership of staffing, scheduling, and daily operations
• Lead from the front — this is not an "office-only" management role

• Oversee the day-to-day operations of the shop, ensuring consistency, efficiency, and an exceptional guest experience
• Lead, inspire, coach, and support stylists and front desk staff through daily, hands-on leadership
• Actively manage staffing, scheduling, and call-outs to ensure proper coverage and smooth operations at all times
• Serve as a visible leader on the floor — coaching in real time and setting the standard through example
• Perform services as an active stylist (when needed) while balancing leadership responsibilities
• Train, develop, and support front desk staff to ensure confidence, professionalism, and strong guest connections
• Maintain a clean, organized, and on-brand shop environment at all times
• Manage inventory, supplies, and operational needs to support daily business flow
• Collaborate closely with ownership to drive shop goals, performance, and team success
• Foster a positive, accountable, family-style team culture rooted in respect, communication, and consistency

• 2+ years of management experience in a salon, spa, or service-based environment
• Active New Hampshire cosmetology license
• Full-time, in-shop position (40 hours per week)
• Strong ability to problem-solve, set clear expectations and goals, and delegate effectively
• Confident, decisive leader who can make sound decisions in a fast-paced environment
• Excellent written and verbal communication skills
• Flexible availability
• Highly reliable, organized, and solution-oriented
• Comfortable using Google Sheets and basic digital tools
• Experience with Mindbody/Booker is a plus

• Competitive salary + performance-based bonuses
• Paid Time Off (PTO)
• Complimentary Drybar services
• Growth opportunities within a growing multi-location franchise
• Supportive, hands-on ownership team
• A fun, fast-paced environment
• A brand that values education, consistency, and people-first leadership

©2024 DB Franchise, LLC ("DBF"). Each Drybar shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners' shops are their employees, not those of DBF. Drybar + design are registered trademarks owned by Helen of Troy Limited and used by DBF under license.