Help Desk Technician

About Analogic At Analogic, we are committed to creating life-changing technology. Our team is dedicated to supplying transportation security professionals with leading-edge aviation security screening equipment and healthcare workers with high-tech medical products. We value a customer solutions mindset, diversity, innovation, and collaboration, and we invite you to bring your unique skills to our mission-driven organization.

• Competitive Compensation & Benefits:
  Enjoy a comprehensive package including 401K with company match, HSA/FSA match, and 8 weeks paid parental leave.
• Growth Opportunities:
  We support continuous education pathways to help you advance your career.
• Impactful Work:
  Join a passionate, driven, and diverse global team making a real difference in the world.
• Collaborative Culture:
  Be part of a supportive team that values diverse perspectives and ideas.
• Flexible Work Environment:
  Enjoy a healthy work-life balance with a 9/80 schedule (every other Friday off!), flexible vacation program and hybrid work options.

We are seeking an experienced IT Help Desk Technician to assist in the installation, implementation, and upgrade of internal systems. Provides first and second level hardware and software technical support for network and computer related devices. Utilizes corporate help desk management software to create, update, resolve, and thoroughly document all reported problems, troubleshooting efforts, and resolutions.

• Provides technical assistance and support to end users related to computer systems, hardware, or software
• Troubleshoots, maintains, and monitors external and internal hard drives, printers, plotters, and scanners
• Responds to queries, creates and updates tickets, isolates problems, and determines and implements solutions or escalation procedures
• Answers Help Desk line and monitors tickets in multiple queues to facilitate processing of customer support requests
• Examines personal queues to prioritize and complete work to meet or exceed response and resolution targets
• Follows defined policies and procedures to manage workflow, including escalation of tickets
• Utilizes available resources to promptly and accurately identify resolutions
• Maintains inventory of equipment, hardware, software, and supplies
• Understands, applies, and utilizes information gained by reading, studying, and reviewing technical documentation, manuals, Tech Net, and other support sources
• May maintain tracking system for usage evaluation
• Other duties as assigned

Associate’s degree or equivalent work experience plus 5+ years of technical support experience. CompTIA A+ or Network +, Microsoft MCP or MCSE or other industry recognized certification or working towards one. Microsoft Windows 10 and 11 (and older OSs) with a solid understanding of how operating systems work.

• Experience installing, configuring, upgrading and troubleshooting hardware and software including but not limited to:
  Logical Devices, Mac OS, Microsoft Office 365 (and older suite), Active Directory experience, Experience with ticketing system, Engineering Tools, VPN, Antivirus, Remote Support experience, Imaging

• Ability to think logically
• Excellent listening and questioning skills
• Problem solving skills
• Strong customer focus
• The ability to prioritize workload
• Attention to detail
• Ability to lift up to 50 pounds
• Aptitude for the development, management, and delivery of outstanding services to fellow employees, customers, suppliers, and any internal organization that relies on the network

Working Hours:

7:30am – 5pm. Weekly, rotating after‑hours on‑call schedule.