Patient Services Representative - Physical Therapy

Overview

Location:

Salem, NH
Organization:
Mobility Bone & Joint Institute (MBJI), a division of Northeast Orthopaedic Alliance
Job Type: Full-Time

Mobility Bone & Joint Institute (MBJI), a division of Northeast Orthopaedic Alliance, is seeking a Patient Service Representative to join our Physical Therapy practice in Salem, NH. This role is a key part of the patient experience and works closely with both our Physical Therapy and medical provider teams.

• Answer inbound calls and place outbound calls to patients
• Greet and check in patients for scheduled appointments
• Accurately register patients in Athena EMR
• Collect copays and outstanding balances
• Manage referrals and prior authorizations as needed
• Schedule follow-up appointments
• Provide general administrative support and perform other duties as assigned

• Minimum of 1 year of patient registration experience (required)
• Experience in a physical therapy office preferred
• Familiarity with Athena EMR strongly preferred
• Bilingual (English/Spanish) is a plus
• Strong communication, customer service, and organizational skills

• Schedule:
  
  Monday through Friday
  • M/W 9am to 5:30pm
  • T/TH/F 8am to 4:30pm
• 401(k)
• Health insurance
• Vision insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Life insurance
• Disability insurance
• Paid vacation
• Paid holidays
• Opportunities for advancement

We offer a supportive work environment, excellent benefits, and opportunities for growth within the organization.
Come join the team at MBJI!